Plz send your consultants contact details for the rek below to: [EMAIL PROTECTED] Location: San Jose, CA Start Date: Immediate Rate: $40-$43/hr (backend) Responsibilities * Respond to support cases promptly and thoroughly * Track and report support cases in order to understand fixes and changes needed * Work with stakeholders to understand user issues * Build and write communication plan for stakeholders * Work with Learning and Development on updating training material and user guides * Help build and facilitate, via WebEx, several large webinars for global key stakeholders to deliver new tool updates, training, and Q&A sessions * Participate in Audit Team to help clean up user data and build future audit plan that is scalable. * Participate in Data Cleanup plan to maintain clean user and company data as well as * Help build community Knowledge Base for support issues regarding tool Experience * Must have demonstrated Project Management experience * 5-7 years in support and/or training * Previous experience building a scalable support plan * Experience in software testing a plus * Experience in access management a plus Skills * High level of customer service with quick turnaround and problem resolution * Excellent problem solving skills * Excellent written communication * Webinar building experience * WebEx experience a plus * The ability to get up to speed quickly * Know how to map long term goals with tasks needed Please fill up few details: Full Name: Current Location: Home Phone: Cell Phone: e-mail address: Best time to call: Legal Status- GC/US Citizen/H1-B/TN/EAD - GC/OPT/L2 (If H1-B/EAD, visa validity): Since when you are US: Are you willing to relocate all over US (Yes/No)? If No, location preferences: Availability after the offer: Current Employer: Salary Expectations: Communication Skills: Vincent Resource Executive Silicon Valley Systech 3945 Freedom Circle,Suite 1140, Santa Clara, CA 95054 TEL : 408-335-0405 *279 FAX:408-727-5601 E-mail : [EMAIL PROTECTED] IM ID: [EMAIL PROTECTED] Web : www.svsservices.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "USITSOFT" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/usitsoft?hl=en -~----------~----~----~----~------~----~------~--~---
