why dont't you give them a buzz?? I have realized that they neglect email support ----- Original Message ----- From: <[EMAIL PROTECTED]> To: "U.S. Metric Association" <[EMAIL PROTECTED]> Sent: Saturday, September 21, 2002 2:08 PM Subject: [USMA:22269] Miele and Celsius
> Here is correspondence between me and Miele USA. They fail to answer the > original question. I find this typical (but sometimes understandable) in > customer support. Regardless of the content of the question you ask, you > will get one of the common answers. If you ask more than one question, > you will still only get one answer. Sigh. > > On the bright side, I did find something out. Plus it made them > encounter one more vote for metric. > > > My first enquiry. > ******************************************** > >We are thinking of buying your > >products for your new home. My wife is European and > >only understands metric units. However you use > >non-metric units such as Fahrenheit and inches on > >your website and product details. This makes it > >difficult for her. > >We want to compare your products with other European > >manufacturers. Would you be able to update your web > >and pdf information to show metric units alongside > >the non-metric units? > ******************************************** > > > Their first response (which does not even address the question). > ******************************************** > >Thank you for choosing Miele products. What > >product do you need instuctions for? If you would > >like further information, please either respond via > >e-mail or call 1-800-843-7231 and select prompt #1 > >prompt to speak with a Miele customer support > >representative. > ******************************************** > > > > My second enquiry (I created easier and more specific questions for the > hard of thinking). > ******************************************** > >Many thanks for your reply. We do not need > >instructions. We are looking for a matching set of > >products from the same manufacturer for our new > >kitchen. We are looking for a set of products that > >show temperature in Celsius (because that is all my > >wife understands). All your products appear to be in > >Fahrenheit only. > > > >To be specific: > >Can we buy a Miele USA oven that is capable of > >displaying temperature in Celsius? > > > >Can we buy a Miele USA washing machine that is capable > >of displaying temperature in Celsius? > > > >Can we buy a Miele USA dryer that is capable of > >displaying temperature in Celsius? > > > >I appreciate you taking the time with our questions. > ******************************************** > > > > Their second response. It finally answers one of my questions but fails > to address the other two questions. This might be classed as progress. > > ******************************************** > >Thanks again for your interest in the Miele product line. > >All Miele ovens can be programmed to Celsius. If you would > >like further information or product literature, please > >either respond via e-mail or call 1-800-843-7231 > >and select #1 prompt to speak with a Miele customer > >support representative. > ******************************************** >
