I was not advocating that you should not write letters to companies, but to be careful how you do it. You don't want your letter getting into the hands of the company bimbo. Who you write to in the company is very important.
I agree that in a bad economy companies will bend a little with customer requests. But with metrication efforts we want the request to be permanent and with every customer, not just a one shot get the monkey off our backs deal. I'd be curious if the metric instructions they gave you were actual dimensions or just something converted for you using a calculator. Jerry ________________________________ From: Michael Payne <[email protected]> To: U.S. Metric Association <[email protected]> Sent: Sunday, April 19, 2009 1:41:38 PM Subject: [USMA:44768] Writing letters Many of us write to various organizations and we do have an effect. I was thinking today as I booked some hotels, the reason Hilton and Starwood hotels (among others) list kilometers on their web sites is because I asked for the information to be included. Admittedly I write many letters that get nowhere. Casablanca fans is a case in point. I shipped a fan back to Casablanca last year because there were no metric in the installation instructions or on their web site. You know what? They shipped the fan back to me with metric instructions after calling me on the phone asking if they could do that. I had previously written to Casablanca in 2001 asking for this information to be included, they did nothing about it until 2008. I still had a record of that letter. When it comes down to winning business in a bad economy it's time to say include metric or I'll buy elsewhere! Mike Payne
