compiling a custom kernal for smartboard support seems a little overkill, but I figured I would pass this info along anyways. This solution applies to ubuntu 10.04, earlier versions have a simpler solution.
-bj ---------- Forwarded message ---------- From: [email protected] <[email protected]> Date: Wed, May 19, 2010 at 5:50 PM Subject: Re: Case 14127, Notebook 10, using Linux, curser gets stuck on screen. [#14127] To: [email protected] Hi BJ, Thank you for your response. I have consulted with the product specialist again about this issue. I have provided a possible fix below. NOTE: SMART does not officially support Ubuntu 10.04. NOTE: The actions in this script may void any commercial support which you may have purchased. NOTE: This should only be attempted by a qualified system administrator. When connecting a SMART interactive product on a Linux distribution with kernel 2.6.30 or greater, the mouse cursor will always jump to the top left corner of the display. These instructions will fix that issue. These instructions do not apply to a particular Linux distribution. But it is only intended for Linux kernel 2.6.30 or greater. You will need to do this every time your distribution releases a kernel update. This method provides you with drivers that are closer to what your system is currently running. 1. Download the source code for the Linux kernel. Every distribution does this differently. Consult your distribution's website for details. 2. Edit linux/drivers/hid/hid-input.c. In the function hidinput_configure_usage() search for: case HID_UP_DIGITIZER: switch (usage->hid & 0xff) { Add this code immediately after the switch statement: case 0x00: /* Undefined */ goto ignore; 3. Save the file. 4. Build and install your kernel according to your distributions instructions. If you have any further questions or concerns, please contact us again. Regards, Jane Hall *SMART Technologies* Technical Support Phone 1.866.518.6791 Fax 1.403.806.1256 Phone (International) 1.403.245.0333 Mail to [email protected] Web www.smarttech.com *SMART Technologies* Looking for a fast and easy way to contact SMART Technologies? Contact us by chat by clicking here<http://www2.smarttech.com/st/en-US/Support/Contact/Request+a+Webchat.htm> ! * * Confidentiality - Avis de confidentialite The information transmitted is intended only for the addressee and may contain confidential and/or proprietary material. Any unauthorized review, distribution or other use of this information, or the taking of any action in reliance upon this information, is prohibited. If you received this in error, please contact the sender and delete or destroy this message and any copies. Ce courriel et ses éventuelles pièces jointes peuvent contenir des informations confidentielles. Si vous n'êtes pas le destinataire indiqué dans ce courriel ou si vous n'êtes pas la personne chargée de transmettre ce message au destinataire, vous ne devez pas copier ou transmettre ce courriel et ses pièces jointes à qui que ce soit. Si tel est le cas, vous n'avez pas l'autorisation d'utiliser ces informations et vous avez obligation de détruire ce courriel ainsi que les pièces jointes, puis d'en aviser immédiatement l'expéditeur. --Original Message-- Any update on this. I have a meeting tomarrow (19th) with a group of schools and I would like to use the smartboard with linux. -bj On Fri, May 7, 2010 at 3:47 PM, [email protected] <[email protected] > wrote: > Hi Bjorn, > > > > Thank you for your response. > > > > It is unfortunate the troubleshooting I sent you did not resolve the issue. > I have forwarded this information about the newest version Ubuntu 10.04 to > our Product Development team. Please watch our website for details and > updates for future support with this version operating system. > > > > If you have any further questions or concerns please contact me again, I > will be happy to help. > > > > Best regards, > > ** > > *Jane Hall* > > Technical Support Specialist > > > > Phone 1.866.518.6791 Fax 1.403.806.1256 > > Phone (International) 1.403.245.0333 > > Mail to [email protected] > > Web www.smarttech.com > > > > *SMART Technologies* > > Discover a broad range of professional development opportunities to suit > every schedule, skill level and budget. Visit > www.smarttech.com/trainingcenter. > > > > The SMART support system is configured to automatically close any incident > found to be inactive for more than three business days. Incidents may be > re-opened at any time by either responding to this email or by calling > Technical Support at 1.866.518.6791 and referencing your incident number. > > > --Original Message-- > > This fix works for Ubuntu 9.10 but does not work for Ubuntu 10.04. > > It is very important that Ubuntu 10.04 gets working since it is a long term > support version, which means that it will be supported for the next 3 years. > (basically dell and other companies will be shipping their linux computers > with this version for the next 3 years.) > > -bj > > On Thu, May 6, 2010 at 2:47 PM, [email protected] < > [email protected]> wrote: > >> Hi Bjorn, >> >> Thank you for contacting SMART Technologies. >> >> As per our conversation regarding the issue you are experiencing with your >> SMART Board™ interactive whiteboard I have attached a troubleshooting guide >> and a copy of the 10-smarttech.fdi file to complete the steps successfully. >> Please see the attached. >> >> If you have any further questions or concerns please contact me again, I >> will be happy to help. >> >> Best regards, >> >> Jane Hall >> Technical Support Specialist >> >> Phone 1.866.518.6791 Fax 1.403.806.1256 >> Phone (International) 1.403.245.0333 >> Mail to [email protected] >> Web www.smarttech.com >> >> SMART Technologies >> Discover a broad range of professional development opportunities to suit >> every schedule, skill level and budget. Visit >> www.smarttech.com/trainingcenter. >> >> The SMART support system is configured to automatically close any incident >> found to be inactive for more than three business days. Incidents may be >> re-opened at any time by either responding to this email or by calling >> Technical Support at 1.866.518.6791 and referencing your incident number. >> >> Confidentiality - Avis de confidentialite >> The information transmitted is intended only for the addressee and may >> contain confidential and/or proprietary material. Any unauthorized review, >> distribution or other use of this information, or the taking of any action >> in reliance upon this information, is prohibited. If you received this in >> error, please contact the sender and delete or destroy this message and any >> copies. >> >> Ce courriel et ses éventuelles pièces jointes peuvent contenir des >> informations confidentielles. Si vous n'êtes pas le destinataire indiqué >> dans ce courriel ou si vous n'êtes pas la personne chargée de transmettre ce >> message au destinataire, vous ne devez pas copier ou transmettre ce courriel >> et ses pièces jointes à qui que ce soit. Si tel est le cas, vous n'avez pas >> l'autorisation d'utiliser ces informations et vous avez obligation de >> détruire ce courriel ainsi que les pièces jointes, puis d'en aviser >> immédiatement l'expéditeur. > > > > > -- > Bjorn Behrendt > IT Coordinator > Mount St. Joseph > [email protected] > (802) 775-0151 > -- Bjorn Behrendt IT Coordinator Mount St. Joseph [email protected] (802) 775-0151 -- Bjorn Behrendt IT Coordinator Mount St. Joseph [email protected] (802) 775-0151
