Hi Bjorn, I'm going to submit a patch to kernel developers to fix this. Do you mind if I include your name and e-mail address to indicate that you have tested this fix?
Thanks, Forest -- Forest Bond http://www.alittletooquiet.net http://www.pytagsfs.org On Thu, May 20, 2010 at 08:33:50AM -0400, Bjorn Behrendt wrote: > compiling a custom kernal for smartboard support seems a little overkill, but > I > figured I would pass this info along anyways. This solution applies to > ubuntu > 10.04, earlier versions have a simpler solution. > > -bj > > > > > > ---------- Forwarded message ---------- > From: [email protected] <[email protected]> > Date: Wed, May 19, 2010 at 5:50 PM > Subject: Re: Case 14127, Notebook 10, using Linux, curser gets stuck on > screen. > [#14127] > To: [email protected] > > > > Hi BJ, > > Thank you for your response. > > > > I have consulted with the product specialist again about this issue. I have > provided a possible fix below. > > > > NOTE: SMART does not officially support Ubuntu 10.04. > > > > NOTE: The actions in this script may void any commercial support which you may > have purchased. > > > > NOTE: This should only be attempted by a qualified system administrator. > > > > When connecting a SMART interactive product on a Linux distribution with > kernel > > 2.6.30 or greater, the mouse cursor will always jump to the top left corner of > the display. These instructions will fix that issue. > > > > These instructions do not apply to a particular Linux distribution. But it is > only intended for Linux kernel 2.6.30 or greater. You will need to do this > every time your distribution releases a kernel update. This method provides > you > with drivers that are closer to what your system is currently running. > > > > 1. Download the source code for the Linux kernel. Every distribution does this > differently. Consult your distribution's website for details. > > > > 2. Edit linux/drivers/hid/hid-input.c. In the function > > hidinput_configure_usage() search for: > > > > case HID_UP_DIGITIZER: > > switch (usage->hid & 0xff) { > > > > Add this code immediately after the switch statement: > > > > case 0x00: /* Undefined */ > > goto ignore; > > > > 3. Save the file. > > > > 4. Build and install your kernel according to your distributions instructions. > > > If you have any further questions or concerns, please contact us again. > > > > Regards, > > > > Jane Hall > > SMART Technologies > Technical Support > > > > Phone 1.866.518.6791 Fax 1.403.806.1256 > > Phone (International) 1.403.245.0333 > > Mail to [email protected] > > Web www.smarttech.com > > > > SMART Technologies > > Looking for a fast and easy way to contact SMART Technologies? Contact us by > chat by clicking here! > > > > > > Confidentiality - Avis de confidentialite > The information transmitted is intended only for the addressee and may contain > confidential and/or proprietary material. Any unauthorized review, > distribution > or other use of this information, or the taking of any action in reliance upon > this information, is prohibited. If you received this in error, please contact > the sender and delete or destroy this message and any copies. > > Ce courriel et ses ventuelles pi ces jointes peuvent contenir des > informations > confidentielles. Si vous n' tes pas le destinataire indiqu dans ce courriel > ou > si vous n' tes pas la personne charg e de transmettre ce message au > destinataire, vous ne devez pas copier ou transmettre ce courriel et ses pi > ces > jointes qui que ce soit. Si tel est le cas, vous n'avez pas l'autorisation > d'utiliser ces informations et vous avez obligation de d truire ce courriel > ainsi que les pi ces jointes, puis d'en aviser imm diatement l'exp diteur. > > > > > > --Original Message-- > > Any update on this. I have a meeting tomarrow (19th) with a group of schools > and I would like to use the smartboard with linux. > > > -bj > > On Fri, May 7, 2010 at 3:47 PM, [email protected] <[email protected]> > wrote: > > > Hi Bjorn, > > > > Thank you for your response. > > > > It is unfortunate the troubleshooting I sent you did not resolve the > issue. > I have forwarded this information about the newest version Ubuntu 10.04 to > our Product Development team. Please watch our website for details and > updates for future support with this version operating system. > > > > If you have any further questions or concerns please contact me again, I > will be happy to help. > > > > Best regards, > > > > Jane Hall > > Technical Support Specialist > > > > Phone 1.866.518.6791 Fax 1.403.806.1256 > > Phone (International) 1.403.245.0333 > > Mail to [email protected] > > Web www.smarttech.com > > > > SMART Technologies > > Discover a broad range of professional development opportunities to suit > every schedule, skill level and budget. Visit www.smarttech.com/ > trainingcenter. > > > > The SMART support system is configured to automatically close any incident > found to be inactive for more than three business days. Incidents may be > re-opened at any time by either responding to this email or by calling > Technical Support at 1.866.518.6791 and referencing your incident number. > > > --Original Message-- > > This fix works for Ubuntu 9.10 but does not work for Ubuntu 10.04. > > It is very important that Ubuntu 10.04 gets working since it is a long > term > support version, which means that it will be supported for the next 3 > years. (basically dell and other companies will be shipping their linux > computers with this version for the next 3 years.) > > -bj > > On Thu, May 6, 2010 at 2:47 PM, [email protected] < > [email protected]> wrote: > > Hi Bjorn, > > Thank you for contacting SMART Technologies. > > As per our conversation regarding the issue you are experiencing with > your SMART Board interactive whiteboard I have attached a > troubleshooting guide and a copy of the 10-smarttech.fdi file to > complete the steps successfully. Please see the attached. > > If you have any further questions or concerns please contact me again, > I will be happy to help. > > Best regards, > > Jane Hall > Technical Support Specialist > > Phone 1.866.518.6791 Fax 1.403.806.1256 > Phone (International) 1.403.245.0333 > Mail to [email protected] > Web www.smarttech.com > > SMART Technologies > Discover a broad range of professional development opportunities to > suit every schedule, skill level and budget. Visit www.smarttech.com/ > trainingcenter. > > The SMART support system is configured to automatically close any > incident found to be inactive for more than three business days. > Incidents may be re-opened at any time by either responding to this > email or by calling Technical Support at 1.866.518.6791 and > referencing > your incident number. > > Confidentiality - Avis de confidentialite > The information transmitted is intended only for the addressee and may > contain confidential and/or proprietary material. Any unauthorized > review, distribution or other use of this information, or the taking > of > any action in reliance upon this information, is prohibited. If you > received this in error, please contact the sender and delete or > destroy > this message and any copies. > > Ce courriel et ses ventuelles pi ces jointes peuvent contenir des > informations confidentielles. Si vous n' tes pas le destinataire > indiqu > dans ce courriel ou si vous n' tes pas la personne charg e de > transmettre ce message au destinataire, vous ne devez pas copier ou > transmettre ce courriel et ses pi ces jointes qui que ce soit. Si > tel > est le cas, vous n'avez pas l'autorisation d'utiliser ces informations > et vous avez obligation de d truire ce courriel ainsi que les pi ces > jointes, puis d'en aviser imm diatement l'exp diteur. > > > > > -- > Bjorn Behrendt > IT Coordinator > Mount St. Joseph > [email protected] > (802) 775-0151 > > > > > -- > Bjorn Behrendt > IT Coordinator > Mount St. Joseph > [email protected] > (802) 775-0151 > > > > -- > Bjorn Behrendt > IT Coordinator > Mount St. Joseph > [email protected] > (802) 775-0151
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