Will call in the morning ! John Byard Miller <[EMAIL PROTECTED]> wrote:
> >What would you do? > >Let's say you ordered a product from me (ie Line's End) and the item >you received was totally different from what you have received in the >past. > >I would assume that you would contact me and express your >concern/disappointment. At which point I would do all that I could do >to make things right...no questions asked! > >Now I'm just a retailer...but you would expect the same courtesy from >a manufacturer, right? I've seen dozens of posts to the list over the >years touting the customer service departments of many FFing >companies, so I know it's the norm. > >Well...there are exceptions! I just received a resupply of a product >that I "used to" love. Flex-Loc was the perfect compliment to working >with synthetic salt water materials. It held it's shape and did not >discolor or degrade the materials that it was applied to. It was >crystal clear and just the right consistency. Not so, the new >product...it is milky colored and very watery and now labeled water >based. Wouldn't you think they would have renamed it like "Flex-Loc >II" or something? > >I phoned Larva Lace, the manufacturer, to express my concerns and was >met with rude and gruffly delivered replies. To that I have but one >response...I will not do business with them again. Their loss? > >Thankfully, our industry is inundated with many, many more suppliers >and manufacturers that would never, ever treat their customers with >such disdain. > >Thanks for letting me vent my frustrations. The folks at Larva Lace >were probably unaware of the reach possible via the internet...;^) >Perhaps they would have not been quite so abrupt with me had they >known. > >Knowing that I have informed 500+ fly tyers of my disappointments >with a particularly uncaring supplier is my satisfaction. The only >thing that would be better is if each of you would call and let them >know that you also will not tolerate such discourteous and frivolous >brush-offs. Toll-free...877-527-8252...be sure to use me as a >reference...;^) (or email at: [EMAIL PROTECTED]) > >Sorry gang...rant mode off...I'm heading for the Cape of Cod in the >morning to see if the stripers are hanging around. Behave! > >keep tyin'...byard > > >-- > >Byard Miller >Line's End Inc <http://www.linesend.com> >Virtual Flybox <http://www.virtualflybox.com> >VFB Scrapbook ><http://www.virtualflybox.com/scrapbook/index.php?scrapbook_id=1&more=6> >
