I sent them an email - scratch Larva Lace. Added to Danner where I had even worse experience.
Mike ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, June 14, 2004 3:52 PM Subject: RE: [VFB] Byard's Rant... > Will call in the morning ! > > John > Byard Miller <[EMAIL PROTECTED]> wrote: > > > > >What would you do? > > > >Let's say you ordered a product from me (ie Line's End) and the item > >you received was totally different from what you have received in the > >past. > > > >I would assume that you would contact me and express your > >concern/disappointment. At which point I would do all that I could do > >to make things right...no questions asked! > > > >Now I'm just a retailer...but you would expect the same courtesy from > >a manufacturer, right? I've seen dozens of posts to the list over the > >years touting the customer service departments of many FFing > >companies, so I know it's the norm. > > > >Well...there are exceptions! I just received a resupply of a product > >that I "used to" love. Flex-Loc was the perfect compliment to working > >with synthetic salt water materials. It held it's shape and did not > >discolor or degrade the materials that it was applied to. It was > >crystal clear and just the right consistency. Not so, the new > >product...it is milky colored and very watery and now labeled water > >based. Wouldn't you think they would have renamed it like "Flex-Loc > >II" or something? > > > >I phoned Larva Lace, the manufacturer, to express my concerns and was > >met with rude and gruffly delivered replies. To that I have but one > >response...I will not do business with them again. Their loss? > > > >Thankfully, our industry is inundated with many, many more suppliers > >and manufacturers that would never, ever treat their customers with > >such disdain. > > > >Thanks for letting me vent my frustrations. The folks at Larva Lace > >were probably unaware of the reach possible via the internet...;^) > >Perhaps they would have not been quite so abrupt with me had they > >known. > > > >Knowing that I have informed 500+ fly tyers of my disappointments > >with a particularly uncaring supplier is my satisfaction. The only > >thing that would be better is if each of you would call and let them > >know that you also will not tolerate such discourteous and frivolous > >brush-offs. Toll-free...877-527-8252...be sure to use me as a > >reference...;^) (or email at: [EMAIL PROTECTED]) > > > >Sorry gang...rant mode off...I'm heading for the Cape of Cod in the > >morning to see if the stripers are hanging around. Behave! > > > >keep tyin'...byard > > > > > >-- > > > >Byard Miller > >Line's End Inc <http://www.linesend.com> > >Virtual Flybox <http://www.virtualflybox.com> > >VFB Scrapbook > ><http://www.virtualflybox.com/scrapbook/index.php?scrapbook_id=1&more=6> > >
