In answer to your question, as to what you can say to retailers about
customer experiences, the recent experience with Byard and Larva Lace and
Flex Loc come to my mind. The Larva Lace company changed the formula and
sent a dilute watery formula instead of the more Dave's Flexament type
product for Larva Lace. When Byard called them, they lied to him and claimed
that the old product was too hazardous to ship (not true) and that he was
dumb for even questioning their motives and being upset because they'd
substituted on him without letting him know first. As a result, everyon on
the virtual flybox mailing list wrote letters to the company. Instead of
apologies, they wrote one excuse type letter to one of the emailers, failed
to answer the rest of us. Not a problem however..there is 100% agreement
that none of us ( several hundred, including commercial tiers) will no
longer buy any of the Larva Lace productts. In conclusion..if you don't
have good, honest customer service, you will shortly have no customers.
Joyce
