OK Folks, here's my suggestion, one of our illustrious web folks make a page. A petition of sorts. Broadcast it far and wide to all other groups with an explanation at the top of the page as to what has happened and how they have responded to our many request for an explanation. Give it about a week or 10 days to fill up, then copy and past the entire page to LL, as well as FFL FFF FFFFFF AKFFFFF and any other fly fishing organization, magazine, web sites etc. The point is, "WE" all gave them a chance to "Honestly" apologize, make amends or explain their actions. They refused, now it is time to set the example, show what a "Small" group of like minded fly fishers from around the world can do. "Then" we can take on "PETA". Off my soap box now, Jimi
In answer to your question, as to what you can say to retailers about customer experiences, the recent experience with Byard and Larva Lace and Flex Loc come to my mind. The Larva Lace company changed the formula and sent a dilute watery formula instead of the more Dave's Flexament type product for Larva Lace. When Byard called them, they lied to him and claimed that the old product was too hazardous to ship (not true) and that he was dumb for even questioning their motives and being upset because they'd substituted on him without letting him know first. As a result, everyon on the virtual flybox mailing list wrote letters to the company. Instead of apologies, they wrote one excuse type letter to one of the emailers, failed to answer the rest of us. Not a problem however..there is 100% agreement that none of us ( several hundred, including commercial tiers) will no longer buy any of the Larva Lace productts. In conclusion..if you don't have good, honest customer service, you will shortly have no customers. Joyce
