MO-better. mark........
From: Byard Miller <[EMAIL PROTECTED]> Reply-To: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Subject: [VFB] Byard's Rant...A New Perspective... Date: Thu, 24 Jun 2004 17:00:21 -0400
A short story of how customer service should be...;^)
I had a prolonged phone conversation with Angler Sport Group today...my supplier for Daiichi hooks and other assorted goodies. We discussed many subjects, both business and personal fishing experiences. At one point in the conversation I was asked how my sales of a particular product were and I had to honestly respond that they were not stellar...;^) The immediate response was "send them back" we'll give you credit towards your hook purchases.
Rather than take credit towards something that I already stock and buy on a regular basis, I opted to take on a new line of their product. They of course thought that was a wonderful idea. See...one hand washes the other!!
During the conversation, I did mention the Larva Lace debacle. I could almost see the head shake on the phone...;^) "You just don't do that" was the response.
As I mentioned before...the majority of companies are most receptive to consumer concerns. As they should be!
So...let's now let Larva Lace lay in the bed that they've made...the subject is closed on this end.
...byard
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