The only thing about this whole deal that I am wondering about is if the person that responded rudely to You, Byard, is the same person dealing with the emails? MAybe we shouldnt condemn an entire product line, a great product line, on the behavior of phone or email lackey's. MAybe this whole discussion should have been brought to the attention of higher ups at larva lace.
john Byard Miller <[EMAIL PROTECTED]> wrote: > >A short story of how customer service should be...;^) > >I had a prolonged phone conversation with Angler Sport Group >today...my supplier for Daiichi hooks and other assorted goodies. We >discussed many subjects, both business and personal fishing >experiences. At one point in the conversation I was asked how my >sales of a particular product were and I had to honestly respond that >they were not stellar...;^) The immediate response was "send them >back" we'll give you credit towards your hook purchases. > >Rather than take credit towards something that I already stock and >buy on a regular basis, I opted to take on a new line of their >product. They of course thought that was a wonderful idea. See...one >hand washes the other!! > >During the conversation, I did mention the Larva Lace debacle. I >could almost see the head shake on the phone...;^) "You just don't do >that" was the response. > >As I mentioned before...the majority of companies are most receptive >to consumer concerns. As they should be! > >So...let's now let Larva Lace lay in the bed that they've made...the >subject is closed on this end. > >...byard >
