Now it si time for you to make a small mistake...send me the spare vise(mine is CRAP) and I'll pay the shipping. How does that sound?? I'll even chuck in some brass beads. From the sounds of things, they wouldn't even know!!
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Niclas Runarsson Sent: Wednesday, 1 February 2006 11:29 AM To: [email protected] Subject: [VFB] Nightmare order... Here's an amusing story about how something that's supposed to be easy and straightforward can turn into a nightmare. It might also verify what I've always said... "Easy peasy doesn't apply to ME." (to the supportive guys who've been trying to convince me otherwise). The saga is about an order I placed November 23:rd... I ordered a vise and some other material, but the shipment only included the other stuff since the vise wasn't in stock. Here comes their first screw-up. Since this was such an expensive order, it wasn't supposed to be a cost for shipping... but as the vise wasn't in this package, a cost for shipping had been listed on the specification (just like it would be if it had been a SEPARATE order). So I paid for the stuff and waited for three weeks and then came the vise... and here comes their second screw-up. Taped to the package with the vise was another package... with the rest of the complete order (the stuff I had already recieved once). Their third screw-up: During my waiting, the vise had gotten more expensive... and the NEW price had been taken from my account. So after a lot of calculating how much they now had to pay me back, the stuff was mailed back to them. So, back to the vise: The case was cracked on the side. I could still use it, so I agreed to wait for a new one until he placed his next Griffin order (monthly thing). Fourth screw-up was that in the second package, Prizma Eyes were missing (out of stock). On the specification I sent back with the stuff, I wrote that I didn't want them when they were back in stock either (since I got them with the first package), and I told them the same on the phone. Still, a couple of weeks ago I got an envelope with the bloody eyes... and a bill... and a specification that included shipping again (which will count as their FIFTH screw-up. They told me I could keep the eyes and bin the bill (I wouldn't expect less after all this hassle.) Everything had finally been taken care of and the only thing left was the case, which shouldn't have to be a hassle since I wasn't supposed to pay anything for it. Yesterday I got a message that I had a package waiting at the post office. "FINALLY IT'S OVER!!!"... but that was just an illusion. The package weighed about 6 pounds. When I unwrapped it, the first thing I saw was a big 'Simms' logo... wading shoes. I just sighed. "What are they DOING down there????" But when I opened the box I saw it, under a lot of polystyrene, the Mongoose case... and inside it, another vise...and under the case, a $250 bill (of course the new price...what else could I expect). That makes screw-up n:o SIX and SEVEN!!!! So EVERYTHING I ordered, including the vise, have now been delivered twice... in three separate shipments. They have charged me two times for shipment, that I wasn't supposed to pay to begin with. From my bank account, they have taken money without notifying me about it and also DIFFERENT AMOUNTS than was agreed (new prices screw-up). "Avoid those tiny internet stores. Non-professional people, not to be trusted", you might think? Well, I can see the logic in that. But this isn't one of them. This is major league. 'Lennart Bergqvist Flugfiske AB' is without doubt one of the absolute biggest and most respected fly-fishing stores in Sweden... and also one of the biggest vendors to other stores around the country. I mean, they have to be good to GET respected to begin with. This kind of story obviously can't be routine. It HAS to be me... bad luck LOVES me? (This won't happen with the Line's End order you shipped me today Byard... am I right? Can I trust you on that one?) /Nick
