Hi Rhonda! I had this issue pop up several years ago with the Films for the Humanities discs; I contacted them to see if they would be able to sell me more "professionally burned" discs-at a higher price, no less-and they said they would not. At our end, I simply had to "recall" all of our discs that I had purchased from them, since they were far more trouble than they were worth in our collection. I now avoid buying these cheaply made DVD-Rs altogether. There is no legal recourse, most likely, but IANAL. We certainly would not be legally allowed to create some sort of usable disc on our own. I would like to hear what others' experiences have been, though, because those products are attractive other than their disgracefully cheap materials.
Bryan Griest Glendale Public Library 222 E. Harvard St. Glendale, CA 91344 818-548-3748 ________________________________ From: videolib-boun...@lists.berkeley.edu [mailto:videolib-boun...@lists.berkeley.edu] On Behalf Of Rosen, Rhonda J. Sent: Wednesday, July 28, 2010 11:52 AM To: videolib@lists.berkeley.edu Subject: [Videolib] DVD-R and Customer Service So, we have gotten a lot of DVD-Rs in our collection over the last few years, and have had lots of problems with them not playing in all venues. We'd put a sticker on the dvds indicating that it is a DVD-R and that it may not play in all dvd players or drives. But, I'm at a loss as to what else we can do. Are there any work-arounds for this situation? What response other than offering to replace it - which will take more time than the faculty has? What am I missing? Rhonda Rhonda Rosen| Head, Media & Access Services William H. Hannon Library | Loyola Marymount University One LMU Drive, MS 8200 | Los Angeles, CA 90045-2659 rhonda.ro...@lmu.edu| 310/338-4584| http://library.lmu.edu <http://library.lmu.edu/>
VIDEOLIB is intended to encourage the broad and lively discussion of issues relating to the selection, evaluation, acquisition,bibliographic control, preservation, and use of current and evolving video formats in libraries and related institutions. It is hoped that the list will serve as an effective working tool for video librarians, as well as a channel of communication between libraries,educational institutions, and video producers and distributors.
