My parents' Mac has stopped being able to access the Internet. It's done
this before several times and I could always solve it by getting them to
re-type their user name and password into the PPP control panel -- seemed
like the data had been corrupted or something. The Mac is a IIci running OS
7.6.1 and Open Transport 1.1.2 with 80MB RAM and plenty of free space on
hard drive.

But now even this measure will not get it to work. The modem dials up OK,
modem compression is established, then authentication with the ISP starts...
and that's when the modem clicks off. I've looked high and low for a PPP
Preferences file to trash, but can't find it... is it invisible? I can find
prefs files for TCP/IP and Modem OK...

How can I solve this... do I need to re-install Open Transport? I have to do
all this diagnostics stuff over the phone as they live some way away, so any
easy-to-implement ideas gratefully received...

Mike


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