Ok, when you abort the scan, do you see the main page with the scan button and the 'scanning tips' button?
N On Apr 20, 7:00 am, "Roger Frischenmeyer" <[email protected]> wrote: > Also, I just got the product night before last. RF > > > > > > > > ----- Original Message ----- > From: "Nancy M" <[email protected]> > To: "VIPhone" <[email protected]> > Sent: Friday, April 20, 2012 6:51 AM > Subject: Re: More product data, lower cost for Digit-Eyes > > Hi Roger, I just tried that and did not have a problem, so if you can > give a little more information, maybe we can zone in on it. > > 1. you are scanning and decide to abort the scan > 2. you tap twice > 3. at that point, the scan process aborts and you should see the > Digit-Eyes main screen that has the scan button and the scanning tips > button. > 4. When you double tap the scan button, the scanning starts again. > > A couple of questions so I can be sure I'm coming as close as possible > to duplicating your experience: > 1. what kind of device are you using? IPhone 3Gs, 4, 4S, iPad III ? > 2. have you updated Digit-Eyes to the most recent release? > > Thanks > N > > On Apr 20, 6:13 am, "Roger Frischenmeyer" > <[email protected]> wrote: > > Hi Nancy, I guess I didn't give you enough information. If I scan, find > > the > > bar code and go through that process than it works fine. But if I start > > the > > scan and then double tap to stop and then try to scan again that is when > > it > > doesn't work. I don't get the ticks or anything. > > > ----- Original Message ----- > > From: "Nancy M" <[email protected]> > > To: "VIPhone" <[email protected]> > > Sent: Friday, April 20, 2012 5:59 AM > > Subject: Re: More product data, lower cost for Digit-Eyes > > > Hi Roger, > > > What you are describing isn't really how we intended the product to > > work. After you scan, and you see a product, there is a scan button > > that you can use to scan again. So if you are not finding another > > scan button, it argues that you are perhaps on a page of the app that > > is different from the results page. > > > If you are in the "more information" section, that is actually in a > > browser and you'll need to click the "Results" back arrow to return to > > where you see the scan button. > > > So, the first question is "are you seeing scan results" at all? If > > not, the phone / pad is still in scan mode and we can help you with > > scanning? > > > And the second one is "do you find the scan button on the results > > page" ? If this is a problem, we may need you to send a screenshot > > to [email protected] You can take the screen shot by holding > > down the home key at the bottom of the display and simultaneously > > clicking the "on" button at the top of the unit. You'll then need to > > go to the display of photos and select the last one and email it to > > us. > > > And the third is "are you on the more information page?" If so, click > > the "results" back arrow to return to results and scan again? > > > On Apr 20, 4:15 am, "Roger Frischenmeyer" > > <[email protected]> wrote: > > > So does anyone have any idea why I can only scan 1 thing with digiteyes > > > and > > > then I have to kill it in the app switcher for it to scan again? > > > > ----- Original Message ----- > > > From: "Nancy M" <[email protected]> > > > To: "VIPhone" <[email protected]> > > > Sent: Thursday, April 19, 2012 8:57 PM > > > Subject: Re: More product data, lower cost for Digit-Eyes > > > > While scanning, the app makes a ticking sound so you know it is > > > active When it finds a code, it beeps and (on the iPhone, not the > > > iPad), vibrates. > > > > On Apr 19, 7:47 pm, Holly <[email protected]> wrote: > > > > Okay, I'm sold. I'll have to wait till I get a propper case as the one > > > > I have now is for the 4 and covers the camera. But I have been on the > > > > lookout for an app that will tell me ingreedient and callory > > > > information. Thank you so much. Refresh my memory, does the app tell > > > > you when it sees a barcode? I though it did. Thanks. > > > > Holly > > > > -- > > > You received this message because you are subscribed to the "VIPhone" > > > Google > > > Group. > > > To search the VIPhone public archive, > > > visithttp://www.mail-archive.com/[email protected]/. > > > To post to this group, send email to [email protected]. > > > To unsubscribe from this group, send email to > > > [email protected]. > > > For more options, visit this group > > > athttp://groups.google.com/group/viphone?hl=en. > > > -- > > You received this message because you are subscribed to the "VIPhone" > > Google > > Group. > > To search the VIPhone public archive, > > visithttp://www.mail-archive.com/[email protected]/. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > > [email protected]. > > For more options, visit this group > > athttp://groups.google.com/group/viphone?hl=en. > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, > visithttp://www.mail-archive.com/[email protected]/. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group > athttp://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
