Sometimes, their dynamic menus are a little wonky with Jaws, on the website
to get to payments to pay bills, but often it works. What I mean is the ones
that don't make a new page when you click them, but try to add options
underneath, sometimes it works, and sometimes it doesn't, but once you get
in there, it's pretty close to what ING had.
----- Original Message -----
From: "M. Taylor" <[email protected]>
To: <[email protected]>
Sent: Wednesday, March 11, 2015 8:40 PM
Subject: RE: A Question to CapitalOne Customers
Hi Tony,
I have to agree with you.
I have had an absolute terrible time trying to contact the developers of the
Capital One Wallet App.
As strange as it sounds, it feels to me as though they don't want to be
contacted by their end-users.
I have spoken to no fewer than 10 customer service reps in the past two days
all of whom apologize for not being able to direct me to the right people.
Finally, yesterday I believe it was, I contacted them via Twitter. They
then gave me an email address to which I could send my comments. As it
turns out, the email address is not valid.
So, I decided to contact corporate headquarters.
I swear these big companies must pay Google and other major search engines
to hide their telephone numbers as I was, at first, unable to locate any
local number for Capital One corporate headquarters.
Finally, after about 3 hours of searching and using other search engines, I
located their corporate local telephone number.
Rarely have I come across such rude, insensitive, and arrogant people.
To put it simply, if you're not calling from ABC, CBS, Apple, or some other
major corporation, they don't want to hear from you.
Today, I contacted Apple to see if they had some email address for the
developer. As you can guess, they did not.
I'll say one thing, I thought trying to get hold of A T & T headquarters was
tough, a couple of years ago; however, in comparison to trying to reach
Capital One, it was a cakewalk.
The thing is, I know they care about accessibility because, for the most
part, their interfaces work well with many screen readers.
Mark
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Tony
Sent: Wednesday, March 11, 2015 3:11 PM
To: [email protected]
Subject: RE: A Question to CapitalOne Customers
Don't know anything about the App but CapitolOne support stinks.
They purchased my bank a few years ago and online access has been hit and
miss. While it has slowly improved, they have never responded to a problem
report and their "improvements" have been known to break work arounds.
Tony
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Brent Harding
Sent: Wednesday, March 11, 2015 3:55 PM
To: [email protected]
Subject: Re: A Question to CapitalOne Customers
I have Capitalone 360. I believe they use the same wallet app. The wallet
app is OK, not sure if one is supposed to be able to do more than what is
easily accessible, but it does show your balance and recent transactions.
I'm not sure what type of notifications you can turn individually on and
off, as all I've received so far are notices of transactions within a couple
minutes of them happening, but I was able to get Apple Pay verified with it.
----- Original Message -----
From: "M. Taylor" <[email protected]>
To: <[email protected]>
Sent: Wednesday, March 11, 2015 3:29 PM
Subject: A Question to CapitalOne Customers
Hello,
I am considering switching to CapitalOne and I was wondering if anyone has
had any luck in reaching the developers of their Wallet app.
The other day, I sent a message to them, via their web accessibility form
and (1) received no confirmation that the form data was received and (2)
have not yet received any kind of reply to my questions.
Thank you,
Mark
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