This is great advice, Kelly. I have located the name and address of the CEO of CapitalOne.
Perhaps I'll send a letter as you suggest. Thank you. Mark -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kelly Pierce Sent: Wednesday, March 11, 2015 7:35 PM To: [email protected] Subject: Re: A Question to CapitalOne Customers Mark, The best way to get a big company’s attention is to write on paper to the company’s CEO and referencing its obligations under the Americans with Disabilities Act, citing and copying in full the text of the regulation. Of course, it is important to identify the problem and to describe possible solutions. If you do not hear from the company in a month, initiate legal action. This will definitely get the company’s attention. It worked for me with Barclay Card. The company rolled out a new service that allowed people to obtain their credit score. To obtain a credit score, it was necessary to check a checkbox on their website. The checkbox could not be accessed using JAWS and Internet Explorer or Firefox. I found the name and address of the CEO online. A few weeks after mailing my letter, I heard from the company and the problem was fixed. Kelly On 3/11/15, M. Taylor <[email protected]> wrote: > Hi Tony, > > I have to agree with you. > > I have had an absolute terrible time trying to contact the developers > of the Capital One Wallet App. > > As strange as it sounds, it feels to me as though they don't want to > be contacted by their end-users. > > I have spoken to no fewer than 10 customer service reps in the past > two days all of whom apologize for not being able to direct me to the right > people. > > > Finally, yesterday I believe it was, I contacted them via Twitter. > They then gave me an email address to which I could send my comments. > As it turns out, the email address is not valid. > > So, I decided to contact corporate headquarters. > > I swear these big companies must pay Google and other major search > engines to hide their telephone numbers as I was, at first, unable to > locate any local number for Capital One corporate headquarters. > > Finally, after about 3 hours of searching and using other search > engines, I located their corporate local telephone number. > > Rarely have I come across such rude, insensitive, and arrogant people. > > To put it simply, if you're not calling from ABC, CBS, Apple, or some > other major corporation, they don't want to hear from you. > > Today, I contacted Apple to see if they had some email address for the > developer. As you can guess, they did not. > > I'll say one thing, I thought trying to get hold of A T & T > headquarters was tough, a couple of years ago; however, in comparison > to trying to reach Capital One, it was a cakewalk. > > The thing is, I know they care about accessibility because, for the > most part, their interfaces work well with many screen readers. > > Mark > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Tony > Sent: Wednesday, March 11, 2015 3:11 PM > To: [email protected] > Subject: RE: A Question to CapitalOne Customers > > Don't know anything about the App but CapitolOne support stinks. > > They purchased my bank a few years ago and online access has been hit > and miss. While it has slowly improved, they have never responded to > a problem report and their "improvements" have been known to break work > arounds. > > Tony > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Brent Harding > Sent: Wednesday, March 11, 2015 3:55 PM > To: [email protected] > Subject: Re: A Question to CapitalOne Customers > > I have Capitalone 360. I believe they use the same wallet app. The > wallet app is OK, not sure if one is supposed to be able to do more > than what is easily accessible, but it does show your balance and recent > transactions. > I'm not sure what type of notifications you can turn individually on > and off, as all I've received so far are notices of transactions > within a couple minutes of them happening, but I was able to get Apple > Pay verified with it. > > ----- Original Message ----- > From: "M. Taylor" <[email protected]> > To: <[email protected]> > Sent: Wednesday, March 11, 2015 3:29 PM > Subject: A Question to CapitalOne Customers > > > Hello, > > I am considering switching to CapitalOne and I was wondering if anyone > has had any luck in reaching the developers of their Wallet app. > > The other day, I sent a message to them, via their web accessibility > form and (1) received no confirmation that the form data was received > and (2) have not yet received any kind of reply to my questions. > > Thank you, > > Mark > > -- > The following information is important for all members of the viphone list. > > All new members to the this list are moderated by default. If you have > any questions or concerns about the running of this list, or if you > feel that a member's post is inappropriate, please contact the owners > or moderators directly rather than posting on the list itself. 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