Hi, I have a bit more hope than you perhaps. I stayed on the phone until I went up the food chain through about 3 supervisors and up a few levels. The issue is now known and understood. the people in the pulse department unlike the run of the mill customer service reps do know what VoiceOver is and the issue has been raised to critical. they called me to let me know that 28 minutes into yesterday’s business day. I’ve been quite vocal on twitter through which I was also the recipient of a response that indicated understanding of the issue. Perhaps you’d like to call again and join my wee advocacy effort for change a fresh (smile). I've found it requires patience but can yield fruit if one is willing to try, be persistent and succinct and respectful but firm and insistent. I for one have had dialogs with them about accessibility on prior occasions to a lesser degree than this one. So they are aware that blind and visually impaired people are amongst their customer base after all they offer keypads with speech output. I agree they’ve done a terrible job and the breakage that has resulted is reprehensible and shameful Thus I told them in no uncertain terms all the while remaining calm and respectful as best as I could. Here’s hoping for the best. Robin
From: Blind Treasures Sent: Thursday, July 23, 2015 5:21 AM To: [email protected] Subject: RE: Problems With the ADT Pulse App Update You can count the images and create a pin but it does no good to get into the pulse app because everything in the app is totally inaccessible. They really did a great job in breaking VO. We have contacted them via phone but they have no idea what voice over even is. We were told they would pass the information onto the correct people but I don’t hold much hope they will fix it. Big disappointment. "I'd rather be infected with love for the tiniest sliver of a second than live a hundred years smothered by a lie."--Lena Haloway Blind Treasures [email protected] PH: 804-726-8900 Web: www.blindtreasures.com -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/[email protected]/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
