Hi Allen,
Have you had this iPhone connected to the laptop before and did iTunes recognize it? It sounds to me that if it does not show up under Devices that for some reason it is not recognized at all. Here are a few things you can try: 1. Turn off your iPhone completely by holding the power button at the top until you get the message "Slide to power off", then double tap anywhere on the screen. Wait 10 or 20 seconds, then give the power button a good half second press and let it boot up again. While you do this, also reboot your computer and reload iTunes, also make sure you have upgraded to the latest version which is 10.6.3.25. 2. Try a different USB port on your computer, if your laptop is very new and has a USB 3.0 port, make sure to use a USB 2.0 port. 3. If none of the above has any affect, try a different cable if you have one. If you search google for "iPhone not recognized by iTunes" you find a lot of articles from Apple support pages as well as other forums which might help you to trouble shoot further. Also make sure you authorized that particular laptop with iTunes in the "Store" menu. I think the "Authorize this computer" option is available even if it is authorized, but it won't hurt to do it again since it will tell you if it is authorized already. One last thing you can do in order to see if the cable works is of course first to see if the phone charges when it's plugged into a USB port. You can also take a picture with the camera of the phone, then plug it in, if it is recognized by your laptop and Windows you should of course hear the USB connect tone and also you should either get a pop up window asking you what you want to do with the picture or, if not, you can go to "Computer" and the iPhone should show up under Removeable Devices and you should be able to open the camera folder and see the file of the picture you took, you can always check the date to see if it is the one. Good luck, Sieghard -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/[email protected]/. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
