It may be that your hand is too close to the top of the phone.

On 10/3/15, Mary Otten <[email protected]> wrote:
> Hi all,
> I am coming from an iPhone 5S. With that phone, there were sometimes funny
> issues with a call moving back-and-forth between the earpiece, so to speak,
> and the speaker. It was my understanding that you were supposed to be able
> to move the phone away from your face, and that will cause the sound to
> switch to speakerphone. That process was somewhat hit and miss with the 5S,
> although it generally did occur, albeit with a little bit of delay
> sometimes. With my new phone, however, it is a real struggle to get a call
> to switch over to speaker. Is there some new process that was implemented
> that I'm unaware of?
> Mary
>
> Sent from my iPhone
>
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