It’s random. Not everything has audio description, and not all seasons of a show that has the track will be described. > On Nov 6, 2015, at 3:11 PM, Jeremy Gilley <[email protected]> wrote: > > Is described video on net flicks for all movies? or is it random? > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Brian Fischler > Sent: Friday, November 06, 2015 3:29 PM > To: [email protected] > Subject: Re: Temporary fix for Netflix audio description on the 4th gen > apple TV > > Hey guys, > > First off thanks to who ever posted this fix with calling Netflix. I did not > even realize Netflix had a phone number. Second, do not bother mentioning > that help code posted in this thread as that code has something to do with > Apple. I got a awesome customer service guy, and I explained I am blind and > needed to speak to an engineer about getting Described video working on the > 4th gen AppleTV. The guy was not familiar with described video but after a > short hold and he speaking with an engineer he got the engineer on the line > with us and they explained once turned on on the AppleTV there is no way to > turn it off should you have another profile that you do not want to use > described video which was fine with me. They do something on their end, they > have you unplug the AppleTV, wait 15 seconds plug back in, takes a few > minutes to reboot with no VO speaking then AppleTV comes back on. You go > back to Netflix and bam described video is working on the new Apple TV. I > did not have to log out of my Netflix account nor log back in. Good luck > all. >> On Nov 6, 2015, at 10:40 AM, Rick Alfaro <[email protected]> wrote: >> >> FYI, just to relate my experience with this issue: >> >> I called Netflix 3 different times, and referred to the help article 32751 > in each case. All 3 reps insisted that what I wanted was not possible from > their end and that I had to call Apple. The third rep was so adamant about > this that he agreed to stay on the line so that I could place a call to > Apple support which I did. The Apple rep assured the Netflix rep that he was > mistaken and that Apple did not write or create the new Netflix app for the > 4th generation of the apple TV. The Netflix rep at that point said, hang on > a second, and then he disconnected the call. >> >> I decided to try yet one more time but this time I did it via a chat > session via the Netflix web site. I hate using these online support chat > interfaces because they often are very tedious to use because the screen > isn't sometimes updated to show new incoming text. Anyhow, the person I got > was terrific. I referred him to the same help article and explained what I > wanted. He immediately understood and contacted their engineering staff > where they could tell him how to enable the audio description from their > end. The help article clearly states that they are aware of the issue and > are working on a fix but ask you to call them for this temporary solution. > The downside to this is that audio description is enabled for every profile > under the account so if you have profiles for others that are sighted and > don't like the audio description, they are stuck with it. This wasn't an > issue for my family so I was fine with it. It took him a few minutes but it > was done and I now have my audio description back until the fix is > implemented on a future Netflix app update. >> >> >> Sorry for the long winded account but bottom line is that trying to get > this done all depends on who you get when you call. There are others I know > of that have had success on the phone so don't give up and try the chat > method if you are comfortable with that. The key is definitely that help > article for a rep that isn't difficult to deal with and is willing to go the > extra mile by contacting their engineering staff. >> >> >> Best regards, >> >> Rick Alfaro >> >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On Behalf > Of Greg Wocher >> Sent: Thursday, November 5, 2015 4:59 PM >> To: [email protected] >> Subject: Re: Temporary fix for Netflix audio description on the 4th gen > apple TV >> >> Hello, >> I have not done this personally. I had a tweet come across my timeline >> that said when you call them mention help article 32751. Hopefully this >> will get the person you talk to started in the right direction. >> >> Regards, >> Greg Wocher >> >> Visit my on >> line portfolio at: >> http://www.gtwebdesign.us >> Follow me on Twitter at: >> http://www.twitter.com/GWocher >> >> On 11/5/2015 1:15 PM, Blind Treasures wrote: >>> Can you explain exactly what you said to Netflix because when I called > them >>> the lady had no idea how to fix the audio description. She kept wanting > to >>> turn on sub captioning. Then she said I had to go into Netflix and swipe >>> down on the remote, then swipe right, and then swipe left. Any help you > can >>> supply would be very helpful. >>> >>> Tony >>> >>> "I'd rather be infected with love for the tiniest sliver of a second than >>> live a hundred years smothered by a lie."--Lena Haloway >>> >>> Blind Treasures >>> [email protected] >>> PH: 804-726-8900 >>> Web: www.blindtreasures.com >>> >>> >>> >>> >>> >> >> -- >> The following information is important for all members of the V iPhone > list. >> >> If you have any questions or concerns about the running of this list, or > if you feel that a member's post is inappropriate, please contact the owners > or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups > "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the V iPhone > list. >> >> If you have any questions or concerns about the running of this list, or > if you feel that a member's post is inappropriate, please contact the owners > or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups > "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout.
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