FYI, just to relate my experience with this issue: I called Netflix 3 different times, and referred to the help article 32751 in each case. All 3 reps insisted that what I wanted was not possible from their end and that I had to call Apple. The third rep was so adamant about this that he agreed to stay on the line so that I could place a call to Apple support which I did. The Apple rep assured the Netflix rep that he was mistaken and that Apple did not write or create the new Netflix app for the 4th generation of the apple TV. The Netflix rep at that point said, hang on a second, and then he disconnected the call.
I decided to try yet one more time but this time I did it via a chat session via the Netflix web site. I hate using these online support chat interfaces because they often are very tedious to use because the screen isn't sometimes updated to show new incoming text. Anyhow, the person I got was terrific. I referred him to the same help article and explained what I wanted. He immediately understood and contacted their engineering staff where they could tell him how to enable the audio description from their end. The help article clearly states that they are aware of the issue and are working on a fix but ask you to call them for this temporary solution. The downside to this is that audio description is enabled for every profile under the account so if you have profiles for others that are sighted and don't like the audio description, they are stuck with it. This wasn't an issue for my family so I was fine with it. It took him a few minutes but it was done and I now have my audio description back until the fix is implemented on a future Netflix app update. Sorry for the long winded account but bottom line is that trying to get this done all depends on who you get when you call. There are others I know of that have had success on the phone so don't give up and try the chat method if you are comfortable with that. The key is definitely that help article for a rep that isn't difficult to deal with and is willing to go the extra mile by contacting their engineering staff. Best regards, Rick Alfaro -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Greg Wocher Sent: Thursday, November 5, 2015 4:59 PM To: [email protected] Subject: Re: Temporary fix for Netflix audio description on the 4th gen apple TV Hello, I have not done this personally. I had a tweet come across my timeline that said when you call them mention help article 32751. Hopefully this will get the person you talk to started in the right direction. Regards, Greg Wocher Visit my on line portfolio at: http://www.gtwebdesign.us Follow me on Twitter at: http://www.twitter.com/GWocher On 11/5/2015 1:15 PM, Blind Treasures wrote: > Can you explain exactly what you said to Netflix because when I called them > the lady had no idea how to fix the audio description. She kept wanting to > turn on sub captioning. Then she said I had to go into Netflix and swipe > down on the remote, then swipe right, and then swipe left. Any help you can > supply would be very helpful. > > Tony > > "I'd rather be infected with love for the tiniest sliver of a second than > live a hundred years smothered by a lie."--Lena Haloway > > Blind Treasures > [email protected] > PH: 804-726-8900 > Web: www.blindtreasures.com > > > > > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
