Hi

I certainly will try that, have found that to happen when using other equipment 
as well.  I sometimes have a way of forcing a thing to fit, and I am careful 
not to do that with the phone, as it is a delicate piece of equipment.  Will 
certainly give that a go.

Jan

  ----- Original Message ----- 
  From: Carol Pearson 
  To: [email protected] 
  Sent: Thursday, November 12, 2015 3:44 PM
  Subject: Re: Iphone 5s and the lightning connector


  hi,

  For what it's worth, I had problems with mine. I don't know what the problems 
were, but think it was probably that you had to put the plug into the phone 
rather more definite later than I was doing. I do not see the problem now, so I 
think it must be a case of getting it bedded in. Worth a try! I went to the 
Apple Store with mine and, of course, they got it working straightaway. I had 
tried a number of times! Anyway now it is fine, so I suggest you have another 
go and make sure that plug is properly in


  I hope this might help! If it doesn't, of course, take the phone back!On 12 
Nov 2015, at 4:34 a.m., Feliciano Godoy <[email protected]> wrote:


  Hi,
  this is not normal behavior. Are you using the Apple charging cable, if so it 
should charge no matter the position. Is this with the wall charger, I would 
try a hard reset and see if that gets it working.... A hard reset will not 
erase content or settings, simply refreshes the operating system. Hold the wake 
sleep button and home button for about 7 seconds to do a hard reset. Try 
another cable if you have a space, or better yet take it to apple if it is 
new... position. I have not had this problem using Apple and Amazon Basics 
cables.If the phone is in a case, try

  Regards,
  Feliciano
  For tech tips and updates, 
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  On Nov 11, 2015, at 8:17 PM, Jan Kleinhans <[email protected]> wrote:


    Hi all

    My wife has obtained a new iphone 5s, and so we wanted to charge the phone 
for the very first time.  My understanding was that the connector could be 
plugged into the phone, no matter what side was up, meaning that it would go 
into the fitting of the phone regardless of which way around you connected it.  
Well, it indeed does fit no matter which way you turn the plug, but my problem: 
does it only charge going in a certain way, as when my sighted child got to the 
phone, he informed me that the phone was not charged.  I was astonished about 
this, so he turned the connector the other way, and sure enough, the phone is 
now charging.  Is this indeed the way it has to work, as one would have to mark 
the connector then, especially should you not get any voiceover speech for some 
reason when charging the phone?  I thought I read somewhere that it did not 
matter which way the connector was connected to the phone with the lightning 
cables provided, so is this understanding of mine wrong then?

    Any help greatly appreciated

    Jan Kleinhans
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