Hi Sherry,
Joseph was referring to buttons on the touch screen not the physical mute “switch”. When a call is in progress, you have the following buttons on the screen (you may have to hide the keypad if it is on the screen, the hide button is to the right of the 0 near the bottom right of the screen). The following buttons are listed in the order they appear from top to bottom. above them you first have the name or phone number you are calling and the call duration counter. If you put a call on hold, the call duration counter is rreplaced with the word “Hold”. Here now the buttons: Mute Keypad Speaker Add Call Facetime Video Contacts End Call On my iPhone 5S with iOS 9.2 the behavior is such that whenever I call a number the keypad seems to be displayed. I don’t know if there is a way so that it isn’t, but even if I hide it, hang up and then call the number again the keypad is back and I first have to hide it in order to get to the above mentioned buttons. If you simply double tap the Mute button on the screen, it will be announced by Voiceover as “selected” but you don’t notice a differencve. If you try/practice by calling some automated number like maybe your telephone banking number or credit card company, you continue to hear the announcements, if you were talking to somebody you could still hear their end of the conversation, but if Mute is on the microphone is muted and the other side won’t hear you. If you double tap and hold on the mute button, a call is placed on an actual hold. This means you don’t hear anything and the other side doesn’t hear anything. You have to hold rather long, it’s probably a good 3 seconds after the double tap before it switches to “Hold”. As soon as it does the keypad reappears and in order to take the call of Hold you have to first hide the keypad again. I am not sure why this is the case and to me this seems to be more of a bug than anything that makes sense. You can dial numbers on the keypad while the call is on hold and said numbers appear in an edit field above the keypad, but at least as far as I can tell there is nothing you can really do with these numbers, e.g. it doesn’t appear like I can actually call another number while the first call is on hold, for example, if I was talking to somebody and maybe I would want to call somebody else to ask a quick question then get back to the first caller. On a multi-line office phone off course one can do this, you put the caller on hold, call the other number on the other line, ask your question or whatever and then hang up or put that line on hold while you get back to the first call. When I dialed a number with one call on hold, I did not see a “Call” button, just “End Call” and “Hide” in addition to the numbers, the Star and Pound symbols. Regards, Sieghard From: [email protected] [mailto:[email protected]] On Behalf Of Sherry Wells Sent: Wednesday, December 30, 2015 7:09 AM To: [email protected] Subject: Re: Answering a telephone call while you are already talking to another caller on your iphone On my 5s the mute button is a button you slide back & forth, you cannot hold it down. So I’m still totally lost on how to put someone on hold while you take a 2nd call. Sherry Wells From: joseph hudson <mailto:[email protected]> Sent: Wednesday, December 30, 2015 12:45 AM To: [email protected] <mailto:[email protected]> Subject: Re: Answering a telephone call while you are already talking to another caller on your iphone Hello, yes I can do this. I meant collars. And I also made mute button. So when I was essentially trying to say, if you will hold down the hold/mute button that will put all the callers on I hope this clarifies everything and sorry for the miss dictation email. hold. Joseph Hudson Email [email protected] <mailto:[email protected]> I device support Telephone 2543007667 Skype joseph.hudson89 facebook https://www.facebook.com/joseph.hudson.9404 Twitter https://twitter.com/josephhudson89 FaceTime/iMessage [email protected] <mailto:[email protected]> On Dec 28, 2015, at 11:04 PM, Sieghard Weitzel <[email protected] <mailto:[email protected]> > wrote: Hi Joseph, This is useful, but I have a hard time to understand some of what you say since it appears you used SIRI without proof-reading afterwards. I get “colors” are probably supposed to be “callers”, but what do you mean by the following: “What I call beep saying “ “want you look at the calendar of eight” “slashing the button” Could you rephrase some of this so we can all get the full meaning? Regards, Sieghard From: [email protected] <mailto:[email protected]> [mailto:[email protected]] On Behalf Of joseph hudson Sent: Monday, December 28, 2015 11:16 AM To: [email protected] <mailto:[email protected]> Subject: Re: Answering a telephone call while you are already talking to another caller on your iphone Hello Michelle, this is how I'm only do that. What I call beep saying, I normally hit the hold and accept button. Then if I want to navigate between the two, I use the swap button. I also just recently learned, that if you want.1 color on hold or both colors on hold, want you look at the calendar of eight or something of that nature, you can simply do this by holding down the mute button. The swap button, slashing the buttons, Can be found after you hide the keypad. I Hope this helps and if you need any more assistance, feel free to reach out. Joseph Hudson Email <mailto:[email protected]> [email protected] I device support Telephone 2543007667 Skype joseph.hudson89 facebook <https://www.facebook.com/joseph.hudson.9404> https://www.facebook.com/joseph.hudson.9404 Twitter <https://twitter.com/josephhudson89> https://twitter.com/josephhudson89 FaceTime/iMessage <mailto:[email protected]> [email protected] On Dec 28, 2015, at 12:52 PM, Michelle Bernstein < <mailto:[email protected]> [email protected]> wrote: Can someone explain the gestures that you employ to answer an incoming telephone call while you are already speaking with someone else on the iphone? How do you place someone on hold and switch back and forth between callers? Thank you. Michelle Bernstein -- The following information is important for all members of the V iPhone list. 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