Wow, not using credits… that should happen to me! I used to pay for the Platinum membership up front, $229 for 24 credits, but since my wife arrived here from the Philippines I don’t read quite as much any more and of course the low Canadian Dollar makes Audible more expensive here. My $14.95 a month gold membership right now typically costs me $21 Canadian after the exchange rate where it used to be more or less around $15 to $17 for the longest time. I switched back to the monthly planjust to slow myself down, if i get 12 credits at once I usually buy all 12 books within a month or two and then I’m done reading them half way through the year. Of course taking advantage of the promotions works out really well, there is the daily deal which usually has a book or two each month which I like and which I can get for $2.95 to $4.95 and just recently they had another list with books where you could get 2 books for 1 credit. If I count all books I buy a year and divide the amount I spend by that number I usually average around $7 or $8 US a book which for full-length and usually very professionally narrated books is a price I am perfectly happy to pay. After all, the authors are not writing them for cherity, either.
Regards, Sieghard From: [email protected] [mailto:[email protected]] On Behalf Of Alan Lemly Sent: Saturday, January 9, 2016 10:20 AM To: [email protected] Subject: RE: why audible? My experience with Audible Customer Service has been similar to that of Richard's. I've always gotten the treatment sought whether calling them on the phone or dealing with them via email. This is sort of what I expect since I've always gotten excellent customer service from Amazon who is the parent company of Audible. I also have the Audible gold subscription membership Richard mentioned which at $150 a year paid in advance for 12 credits results in a cost of $12.50 per book. I realize this isn't inexpensive but since I really prefer human narration and having access to certain author's books when they are released, I still have my Audible subscription. I'm not sure I'll keep it indefinitely as NLS has been having a lot more commercial books available as of late and they've been getting them quickly which I suspect is due to their arrangement with Hachette, one of the biggest audiobook producers. I've had at least two recent experiences when I got an Audible book from a favorite author on or soon after its release date and noted that it was available on BARD before I had read it. I'm trying not to be in such a hurry in the future because that's not very thrifty. I will add that those doing an Audible annual membership be aware that they don't like your carrying forward more than 6 credits when you renew your membership. Another example of excellent Audible customer service I've experienced is that I neglected to check the number of credits I had when my membership renewed this summer. I believe I had 9 available and noted that only 6 were carried forward into the new subscription period giving me 18 after the renewal. When I phoned Audible Customer Support, they immediately added the other 3 credits to my account. Audible has several different plans and promotions so good luck if you decide to give them a try. Alan Lemly -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Richard Turner Sent: Saturday, January 09, 2016 11:27 AM To: [email protected] Subject: RE: why audible? Interesting, I’ve had the opposite experience with their customer service. Of course, who knows how many customer service staff they have and I’m sure there are some that are better than others. They do not know about adaptive devices, like the Stream or the BookSense, but that doesn’t surprise me. Yes, you can return books in a certain length of time, which I don’t recall right now. Even if you just don’t like the book. So, it is easier to take a risk on a book knowing that if you really don’t like it, you can return it and get another book. Richard From: [email protected] [mailto:[email protected]] On Behalf Of Michelle Bernstein Sent: Saturday, January 9, 2016 9:23 AM To: VIPhone <[email protected]> Subject: Re: why audible? One positive about Audible is that I understand that you can now return books if you do not like the book or the book's narrator and in effect, have your credit for the book returned to your account. I did encounter an issue with Audible about three years ago when I was given a year's subscription (12 credits) as a gift and only 6 credits were deposited in my Audible account when I moved the gift to my account. When I called Audible customer service, I was told that they preferred not to have so many credits kept in an account and that I would receive the other 6 credits after I used the first 6 credits. Ultimately, I got all the credits placed in my account but needless to say, I still felt some pressure to use my credits quickly as I worried that the credits would somehow disappear again. In general, I have been disappointed with Audible's customer service department. I have found their customer service uneven in terms of the representative's knowledge of assistive technology. For example, the ones I have spoken with often have no idea what a Victor Reader Stream is. They seem to be much more acquainted with Apple devices, although not necessarily with Voicever. Regards, Michelle Bernstein On Saturday, January 9, 2016 at 12:06:45 AM UTC-5, Robin Van Lant wrote: I have the BARD and Kindle apps on my phone and just purchased VoiceDream to access my bookshare account. Many of you also talk about Audible. I have stayed away from this because I figured I could get plenty of reading material for free or at lower Kindle prices, but I found a deal of 3 months of Audible for $8.00. Given what I understand the limitations to be on the number of books you buy each month, what is your thoughts on when to buy a book through Audible given all the other great ways we can get books on my phone now? I want to make the most of this trial and figure out how to determine if it’s worth continuing a subscription. Robin -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. 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