Interesting, I’ve had the opposite experience with their customer service.
Of course, who knows how many customer service staff they have and I’m sure there are some that are better than others. They do not know about adaptive devices, like the Stream or the BookSense, but that doesn’t surprise me. Yes, you can return books in a certain length of time, which I don’t recall right now. Even if you just don’t like the book. So, it is easier to take a risk on a book knowing that if you really don’t like it, you can return it and get another book. Richard From: [email protected] [mailto:[email protected]] On Behalf Of Michelle Bernstein Sent: Saturday, January 9, 2016 9:23 AM To: VIPhone <[email protected]> Subject: Re: why audible? One positive about Audible is that I understand that you can now return books if you do not like the book or the book's narrator and in effect, have your credit for the book returned to your account. I did encounter an issue with Audible about three years ago when I was given a year's subscription (12 credits) as a gift and only 6 credits were deposited in my Audible account when I moved the gift to my account. When I called Audible customer service, I was told that they preferred not to have so many credits kept in an account and that I would receive the other 6 credits after I used the first 6 credits. Ultimately, I got all the credits placed in my account but needless to say, I still felt some pressure to use my credits quickly as I worried that the credits would somehow disappear again. In general, I have been disappointed with Audible's customer service department. I have found their customer service uneven in terms of the representative's knowledge of assistive technology. For example, the ones I have spoken with often have no idea what a Victor Reader Stream is. They seem to be much more acquainted with Apple devices, although not necessarily with Voicever. Regards, Michelle Bernstein On Saturday, January 9, 2016 at 12:06:45 AM UTC-5, Robin Van Lant wrote: I have the BARD and Kindle apps on my phone and just purchased VoiceDream to access my bookshare account. Many of you also talk about Audible. I have stayed away from this because I figured I could get plenty of reading material for free or at lower Kindle prices, but I found a deal of 3 months of Audible for $8.00. Given what I understand the limitations to be on the number of books you buy each month, what is your thoughts on when to buy a book through Audible given all the other great ways we can get books on my phone now? I want to make the most of this trial and figure out how to determine if it’s worth continuing a subscription. Robin -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . To post to this group, send email to [email protected] <mailto:[email protected]> . Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
