The timewarner app has gone a few steps backwards in the latest version.
You now lose access to the dvr which worked in earlier versions and I
believe the guide is now less accessible.
You have to search for a show now instead of being able to just see
whats on.
They say they are working on fixing it.
Big sigh!
Don
On 05-May-16 1:57 PM, Myrna Votta wrote:
Hi,
We did switch from Time Warner to FIOS in the latter part of February, although I was uncertain about the accessibility
of their FIOS Mobile app, which allows users to watch TV on an iDevice. Actually, before we switched, I did write a
message to this list, asking if anyone was using the app. One person did say that she was using it successfully.
Well, I began to play with the app and I did it one day over the phone with a sighted friend who was using the app. It
really didn't make much difference if a sighted person or a blind person was using it. But, the buttons in the menu
were labeled for a sighted person and for a VoiceOver user, they all sounded like "circle arrow." Once I
picked the right "circle arrow" button, (I pressed the second one after hearing "menu Image,") all
the channels are labeled correctly and there is an "option" button that is labeled after each one. When that
button is clicked, there are choices that are labeled. So, my husband, who is also a Voiceover user, and I regularly
watch TV using our iPhones. Brian, I'd be happy to help you with the app. If you want to just hear what it would be
like, we can do it over the phone. I don't have your phone number, so, if you do want help, send me an e-mail off
list. I will admit, though, that the Time Warner is easier to use, but, we really like FIOS much better and we are
saving money with it.
Myrna
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of
Brian Fischler
Sent: Thursday, May 5, 2016 7:41 AM
To: [email protected]
Subject: Re: Any Time Warner app users out there
Thanks so much for confirming. Looks like I am going to make the switch back as
the $30 in savings for Verizon Fios is not worth all the headaches with their
absolute lack of accessibility and obviously they have no plans to improve the
accessibility of their website or app. Ridiculous for a communications company
to have such poor accessibility.
On May 3, 2016, at 9:01 PM, Andy Baracco <[email protected]> wrote:
I agree!
-----Original Message----- From: Donna
Sent: Tuesday, May 03, 2016 5:44 PM
To: [email protected]
Subject: Re: Any Time Warner app users out there
I use the TWC app to pay my bill & the TWC app to watch TV on the go. I find
the app accessible.
Donna
On May 3, 2016, at 4:51 PM, Brian Fischler <[email protected]> wrote:
I am curious if there are any Time Warner customers out there and how
accessible their app is for paying your bill and accessing content? I am
currently with Verizon Fios and have had it with them as there is no way for a
person using VoiceOVer on the mac to pay their bill and the app now has a
captza on it that is completely inaccessible. Additionally Verizon Fios wants
to charge you to pay your bill over the phone. Yes, I have discovered they
could be the worse company out there. I had spoken to their E team about making
things more accessible but have done so for over a year and still nothing, they
are going in the wrong direction with their accessibility and I have had it
with them. Also I still cannot get described video on the networks which I
should be able to get. Thanks,
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