Hello. Here is the response I just received from my attempt to contact CBC about their app. I didn't expect anything this soon.
Hi Michael, Thanks for your email and for notifying us of this issue. I'm discussing with a couple of digital app managers now and will hopefully have a fix or at least an answer for you shortly. Regards, Michelle CBC Audience Services - On Fri, May 13, 2016 at 9:39 AM, <[email protected]> wrote: appname: CBCNews appversion: 3.3.9 city: Mississauga comments: Overall, I very much like your news app for iOS. Being totally blind, I find it very accessible for the most part. However, one area where I have trouble is when I want to closely read over the body of an article. Reading the whole article is no problem but when you want to pause and resume reading or find how a particular word is spellt, there's no way to do that other than painfully crawling through word by word. Also, if you are interrupted by another event on your phone, there's no way to just pick up reading where you left off. You are forced to hear the whole article over again. I hope you continue to improve the accessibility of your apps. device: iPhone deviceversion: (none) name: Michael Feir platform: iPhone OS platformversion: 9.3.1 telephone: 4163052757 yourEmail: [email protected] On 5/13/16, Michael Feir <[email protected]> wrote: > Agreed when it comes to moving within the main body of a story. I've > never had trouble playing videos though. If you go to the about > section, there's a "contact us" button. Guess I tend to just pick > times when I can read through the articles without pause. They aren't > overly long so it's never been a huge issue other than when I want the > spelling of something. I started using it long before they really made > accessibility improvements so I guess our expectations clearly differ > there. I find that the app meets my needs rather nicely. I'll avail > myself of the contact option to add my call for improvements to yours > regarding navigation within an article body. I'm investigating another > app called Canada press which seems promising at hasty first glance. > > On 5/13/16, Brian Moore <[email protected]> wrote: >> Hi. These are all valid points and I have had a very similar >> experience. However, I do have a contact for accessibility stuff so will >> see what fires I can start. >> >> Brian. >> >> Contact me on skype: brian.moore >> follow me on twitter: >> http://www.twitter.com/bmoore123 >> >> On 05/13/2016 1:29 AM, Sieghard Weitzel wrote: >>> Hi Michael, >>> >>> Excuse me if I disagree with your statement that they have made the CBC >>> News app marvelously accessible. >>> In fact, I think the CBC News app leaves much to be desired with respect >>> to accessibility especially in one main area and that is actually >>> reading >>> the articles which of course happens to be where I would want good >>> accessibility the most. >>> It's relatively easy to swipe through the articles although sometimes >>> you >>> get bounced around in the list a fair bit. After I double tap on an >>> article I can touch near the bottom of the phone and Voiceover tells me >>> I'm in the Main Body of the story and it starts reading it. This is >>> where >>> the trouble starts because I pretty much have to listen to it from start >>> to finish because there is no way to swipe sentence by sentence or even >>> to >>> turn the rotor to lines and read line by line. You can do characters and >>> words, but who wants to do words if I want to check out a passage more >>> closely or look at the spelling of something that is word 187 of a 200 >>> words story. Furthermore, as Voiceover reads the main story it also >>> reads >>> links to other stories which is distracting and if for some reason the >>> reading is interrupted by an incoming text message or push notification >>> I >>> have to start all over again from the beginning since there is no way to >>> really stop and start again where you left off. >>> I can do a 2-finger tap to stop the reading and restart with another >>> 2-finger tap as long as it's only a few seconds later, but as soon as >>> you >>> wait a bit longer or some other event happens that does not work. >>> How often was I listening to a long story and I was 80% done only to >>> have >>> to start all over and listen to everything again just to hear the last >>> 20%. I have several times tried to contact the CBC about this, but as >>> far >>> as I can tell there is no way to leave direct feedback for the >>> development >>> team, you more or less are limited to going to the website and leave >>> feedback via the contact us area. I haven't done it in a while since >>> they >>> don't seem to be very interested in improving the app, once I called >>> them >>> and had the impression that the person I spoke to couldn't care less. I >>> was just recently considering to get the name of the head honcho at CBC >>> and to write him a good old traditional letter and, failing that, maybe >>> submit a story to Go Public and see if they want to investigate their >>> own >>> ignorance. >>> One other area that is hit and miss is playing videos which sometimes >>> are >>> part of a story. I have more often than not come across the link to >>> start >>> playback and couldn't activate it with Voiceover. I also think that I am >>> not the only one to complain, the app does not get very good ratings in >>> the app store from the general public, either. >>> Maybe you will say that I could always not use it, but I do use it >>> because >>> it does have the content I want, but consuming that content is in my >>> opinion not a pleasant experience and despite the fact that the CBC has >>> an >>> official accessibility statement I would call the CBC News app far from >>> polished when it comes to accessibility. It's useable which is probably >>> about as far as I would go at this point. >>> >>> >>> Regards, >>> Sieghard >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[email protected]] On >>> Behalf >>> Of Michael Feir >>> Sent: Thursday, May 12, 2016 7:19 PM >>> To: [email protected] >>> Subject: Re: Canadian news apps >>> >>> The CBC News app is absolutely superb and you can set it to give you >>> notifications on areas of interest. They have taken pains to make the >>> app >>> marvelously accessible. >>> >>> On 5/12/16, mike <[email protected]> wrote: >>>> Hi, >>>> >>>> My wife and I are looking for apps that will show us breaking news >>>> here in Canada on our lock screens. >>>> >>>> Thanks for any help >>>> >>>> Mike Stopka >>>> co-owner >>>> Nunavut hosting services >>>> company site http://profile.skynetcommunications.ca >>>> >>>> >>>> -- >>>> The following information is important for all members of the V iPhone >>>> list. >>>> >>>> If you have any questions or concerns about the running of this list, >>>> or if you feel that a member's post is inappropriate, please contact >>>> the owners or moderators directly rather than posting on the list >>>> itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor and your owner is Cara >>>> Quinn - you can reach Cara at [email protected] >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to [email protected]. >>>> To post to this group, send email to [email protected]. >>>> Visit this group at https://groups.google.com/group/viphone. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> >>> -- >>> Michael Feir >>> Creator and presenter of Journeys of the Mind: Play is Where Community >>> Begins >>> http://www.michaelfeir.blogspot.ca/2015/01/journeys-of-mind-play-is-where.html >>> >>> Volunteer at New Horizons Peel Multicultural Centre www.peelmc.ca >>> 2014--2015 >>> >>> Disability advocate >>> Meadowvale Community Christian Reformed Church www.meadowvalecrc.ca >>> 2013--2014 >>> >>> Volunteer at The Dam >>> http://www.thedam.org >>> 2011-2013 >>> Twitter: mfeir >>> Skype: michael-feir >>> Author of Personal Power: >>> How Accessible Computers Can Enhance Personal Life For Blind People >>> 2006-2008 >>> http://michaelfeir.blogspot.ca/2009/01/personal-power.html >>> >>> A Life of Word and Sound >>> 2003-2007 >>> http://michaelfeir.blogspot.ca/2009/01/life-of-word-and-sound.html >>> >>> Creator and former editor of Audyssey Magazine 1996-2004 Check out my >>> blog >>> at: >>> http://www.michaelfeir.blogspot.ca >>> >>> -- >>> The following information is important for all members of the V iPhone >>> list. >>> >>> If you have any questions or concerns about the running of this list, or >>> if you feel that a member's post is inappropriate, please contact the >>> owners or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn >>> - >>> you can reach Cara at [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, or >> if >> you feel that a member's post is inappropriate, please contact the owners >> or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn >> - >> you can reach Cara at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> > > > -- > Michael Feir > Creator and presenter of Journeys of the Mind: Play is Where Community > Begins > http://www.michaelfeir.blogspot.ca/2015/01/journeys-of-mind-play-is-where.html > > Volunteer at New Horizons Peel Multicultural Centre > www.peelmc.ca > 2014--2015 > > Disability advocate > Meadowvale Community Christian Reformed Church > www.meadowvalecrc.ca > 2013--2014 > > Volunteer at The Dam > http://www.thedam.org > 2011-2013 > Twitter: mfeir > Skype: michael-feir > Author of Personal Power: > How Accessible Computers Can Enhance Personal Life For Blind People > 2006-2008 > http://michaelfeir.blogspot.ca/2009/01/personal-power.html > > A Life of Word and Sound > 2003-2007 > http://michaelfeir.blogspot.ca/2009/01/life-of-word-and-sound.html > > Creator and former editor of Audyssey Magazine 1996-2004 > Check out my blog at: > http://www.michaelfeir.blogspot.ca > -- Michael Feir Creator and presenter of Journeys of the Mind: Play is Where Community Begins http://www.michaelfeir.blogspot.ca/2015/01/journeys-of-mind-play-is-where.html Volunteer at New Horizons Peel Multicultural Centre www.peelmc.ca 2014--2015 Disability advocate Meadowvale Community Christian Reformed Church www.meadowvalecrc.ca 2013--2014 Volunteer at The Dam http://www.thedam.org 2011-2013 Twitter: mfeir Skype: michael-feir Author of Personal Power: How Accessible Computers Can Enhance Personal Life For Blind People 2006-2008 http://michaelfeir.blogspot.ca/2009/01/personal-power.html A Life of Word and Sound 2003-2007 http://michaelfeir.blogspot.ca/2009/01/life-of-word-and-sound.html Creator and former editor of Audyssey Magazine 1996-2004 Check out my blog at: http://www.michaelfeir.blogspot.ca -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
