I used to have this happen on a 5s. I took mine in, and they took it apart, and cleaned around the dock area. Seemed to fix it for me.
Egun On, Lagunak! (basque for G'day, Mates Louie P (Pete) Nalda MySpace.com/musikonalda Facebook.com/lpnalda Linkedin.com/in/lpnalda Twitter: @lpnalda > On Jun 10, 2016, at 12:36 AM, Terri Stimmel <[email protected]> > wrote: > > Hello everyone, > > First of all, this may be a bit long. I apologize for that. I just want to > give as much detail, as possible. I am really hoping that someone knows what > is up. > > Ok, first off, I realized why I could not get my phone to play over the > docing station. I had totally forgot that this was an issue, and then it just > clicked in. I have to remove my case, in order for the piece to go directly > in to the phone, I mention this for a reason,. > > So anyway, once I figure this out, I decide to play with Spotify. I muted my > phone, so I would not get all the alert noises coming through the speakers, > and interrupting the music. > > things were going just fine. we listeneed to one album, and I was about to > switch to another. Well, as I was about to get the other album to play, I got > an alert that I just got a text message. > then all of a sudden, the phone sounded as though it said, oikm, real low, > and then made the sound it would make, if you were plugging it up. > > All of a sudden, I realized that my voiceover was off, I asked my sighted > boyfriend, if he could try and help me. He was able to tell me that the > volume was all the way down. It took us a while to get it back up. I could > hear the little clicks it makes, when you are sometimes trying to turn the > phone up,. > > we thought it would be best to restart it, so we did. Voiceover was not on, > so I got serie to turn it on. It did, and the phone talked, until I got it > unlocked. then it was as though it was off again. but it was not! > > I realized that if i talked to Seriem, and made a call, the phone would do > anything, as long as I was in the call. I also found out that I can get > calls, and voiceover will come on and tell me who is calling, and let me take > the call. Again, the whole time I am on the phone, the voiceover works fine. > > A friend of mine told me that this was an audio bug, and that it happens to > her husband at times,. I do have the latest version of software installed, > and have had no problems. > My friend told me that I needed to do a restore from backup. She told me I > needed to use Itunes to do this. > > well I have Itunes on this laptop, but I have never connected this phone to > it. So I went and did this, and I tried to do a restore from backup. I do not > know if I was successful, or not. I am not good at using Itunes. It does not > make sense to me, and I do not think it always gives enough feedback. but > this is just me,. > > If the restore to backup did work, it did not fix my phones issue. I even > restarted the phone with my boyfriend's help, to see if that would make a > difference,. > > I also called AT&T. I got a really nice ladym, who actually took the time to > try and help me,. She even tried to look up reasons I may have been having > the problem. AWe did discover that a lot of the Voiceover functions had been > shut off,. So we fixed all that. > She even thought at one time it might have been a proximity sensor issue, So > she had me do some testing with that. No luck, of course. > > So then she tried to get someone from Apple. We waited 40 minutes together, > and then she left me waiting on my own. I waited about another 20 minutes, > But they must have been rather busy. I just could not wait any longer. I was > getting tired, and frustrated. So I ended the call. > > Does anyone have any clue as to why my phone is doing this? > If so, is there an easy fix for it? > If so, what do I need to do? > Would someone please tell me the exact steps on how to do a restore from > backup, and how to know if it was successful? Maybe I did this wrong. > > I feel I may have to go to the Apple store. I really do not want to have to > do this. > > Any help with this crazy mess, would be very much appreciated. I am at a > complete loss! I did not realize just how much I depend on my phone, and just > what all I do with it,. It has only been a few hours, and I miss it already. > LOL! > > Thank you for taking the time to read this. I really hope someone can help. > > Terri > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
