I think you might be right, as I had a similar issue just now. I'm
using an iPhone 6S with iOS 9.3.3, soon to be iOS 9.3.4. When I placed
an item in my cart, viewed the cart and selected the proceed to checkout
button, I was given the screen to place my order to my default shipping
address. However, when I read down through the order and double tapped
on the link for my name since I have things coming to my address by
default, I couldn't get the button to select my address to work. I was
able to see my address, as well as a couple of others, the radio button
for mine was checked, but I could only get back to the place your order
screen by turning off VoiceOver and tapping where I thought that button
was to say to ship to my address.
----- Original Message -----
From: Arnold Schmidt <als5...@gmail.com
To: viphone@googlegroups.com
Date sent: Sat, 6 Aug 2016 12:04:57 -0400
Subject: Re: amazon app, major bug
I think it is more likely to give this problem if one is wanting to
change the address to which something is being sent. That is the
circumstance when I encountered it about a week ago. Things usually are
fine if one is sending something to the same address to which the last
order was sent.
Arnold Schmidt
Sent from Arnold's iPhone
On Aug 6, 2016, at 10:43 AM, Sieghard Weitzel <siegh...@live.ca> wrote:
Hi Jed,
I am still undecided as to whether this is a bug or just something
strange going on with your phone since you and Kolby and apparently
these two Apple people to whom you spoke seem to be the only ones who
have a problem. I didn't count exactly, but there must have been
replies from at least a dozen people including myself who apparently can
use the app just fine. I don't think you ever mentioned what phone you
had. Have you tried to swipe up (or down) with three fingers to see
what Voiceover says in terms of "Page 1 of 2" or "Page 2 of 3" etc.? I
wonder if tthis is somehow an issue where the "Ship to this address"
button is on page 1 whereas your focus is on page 2. I also can't
remember if you said, but which version of iOS are you on? Is it the
latest 9.3.4, an earlier version or iOS 10 Beta?
Regards,
Sieghard
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Saturday, August 6, 2016 5:24 AM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Well, i had not 1 but 2 reps try it. Both of them actually use it all
the time. I got lucky, they both tried it with voiceover and the same
results.
I placed an order on the pc with no problem. It's certainly an app issue.
On 8/6/2016 3:09 AM, M. Taylor wrote:
Hello Jed,
You know, I've been following this thread and a couple of things come to
mind:
Have you attempted to place an order from a desktop web browser,
lately? I'm starting to wonder if there is something amiss with your
actual Amazon account.
To be honest, and I don't doubt you for a minute, I find it difficult to
believe that Apple accessibility could/would confirm such a bug with a
third-party app.
This is to say, in order to confirm such a problem, the Apple rep would
have to (1) download the app, (2) login to an Amazon account, (3) locate
a product, (4) have/create payment methods, billing address, shipping
addresses etc, (5) and attempt to place an order. While this is
certainly possible, I don't recall any Apple rep being so involved,
especially where a third party app is concerned. I suppose it is
possible that you gave the rep your login credentials but, again, I
cannot imagine an Apple rep accepting them if for no other than security
concerns for your privacy.
Having said all this, the problem still remains that you cannot complete
an Amazon order.
Have you changed the default display configuration on your device? This
is to say, it is possible, that such modifications, assuming they are
extreme enough, could corrupt the apps display aspect ratio and,
consequently, prevent VoiceOver from properly focusing on available
buttons.
I suggest that you explore all of the device's display settings and make
certain that everything is set to the default parameters--especially the
screen size and font size.
Also, if you have a plus size device, make certain that the Reach
ability feature is disabled.
One more thing, assuming that the display settings have not been
modified, the next troubleshooting step I would take would be to find a
sighted person, disable VoiceOver, and see if the sighted person can
move forward with the purchasing process.
Good Luck,
Mark
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 2:39 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Hey guys,
Well, this is most certainly a problem, i confirmed it through apple
accessibility.
Even after updating my IOS, deleting the app and re-installing it, you
can no longer get past the address. Basicly, the button that says
select this address button, you an no longer double tap on it, it does
nothing.
On 8/5/2016 4:42 PM, Kramlinger, Keith G., M.D. wrote:
What's on the screen before the problematic one? You may have said
earlier, but I forgot. Keith
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 3:42 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
well, there has to be an issue why this isn't working. I even
downloaded the app!
On 8/5/2016 4:36 PM, Sharonda Greenlaw wrote:
I just placed an order as well without any issues.
Sharonda
Sent from my mobile device; please excuse any mistakes
On Aug 5, 2016, at 12:14 PM, Lois Butterfield
<lbutterfield...@gmail.com> wrote:
Okay, Jen,
I just placed an order successfully through the amazon app, and it
worked just fine. I tapped on the button with the right address, then I
believe I tapped on a button that had my town as a link. After that, I
could swipe to the add to cart button, and the rest was easy.
Good luck.
Lois
-----Original Message----- From: Jed Barton
Sent: Friday, August 05, 2016 2:50 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
There is no reason this shouldn't work.
It makes no sense. This is a huge bug that needs to be reported.
Can anyone try it to see if they are having the same problem?
Where it appears to get stuck, it says ship to this address button.
I double tap on it, and you can't get any further. Can you guys
run some tests to see if the same thing happens?
On 8/5/2016 12:33 PM, Mary Otten wrote:
Well, a couple of ideas. If you're really good at remembering locations
of buttons, you could turn voiceover off and tap the button. Or, what I
would probably do, go to Safari and Amazon and place the order from
there. That's generally what I do anyway, as I find the Amazon app is
nothing great. The Safari experience on the phone with the Amazon site
is really pretty good in my opinion.
Mary
Sent from my iPhone
On Aug 5, 2016, at 9:23 AM, Jed Barton <jedbar...@gmail.com> wrote:
Hey guys,
Alright, i need you guys to try this. I am trying to place an order
with amazon. My cart is all set. I click on the proceed to checkout
button.
I only have 1 address in there. It says my address, then radio button
checked. Then i swipe once to the right and it says ship to this
address button, so i double tap on it. I can not get anywhere further,
it's useless. My thought is, when i double tap on the button, it isn't
working. Is anyone else experienceing this same problem? It's
extremely frustrating, cause i need to place this order. Any ideas?
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