Hi,
I just did it again, too. I tapped on my shipping address, then I
tapped on my city. I think this has to be done in order to proceed. I
then could swipe to the add to cart. After that, the cart button is in
the upper right area. After you tap on that, you can swipe to the
checkout button. The secret might be tapping on your shipping address,
then tapping on your city, then moving on.
It might be worth a try.
Take care,
Lois
*From:*Sieghard Weitzel
*Sent:*Monday, August 08, 2016 2:29 PM
*To:*viphone@googlegroups.com
*Subject:*RE: amazon app, major bug
Hi Candie,
I finally decided to order an Anker batterie this morning and to test
this all the way to the end where before I only went as far as the final
button. At first when I came to the address screen, I selected the
address of a friend in Vancouver to whom I shipped something before
because I happened to be there and it was faster to get it there. I
double tapped on the line that showed his name/address and Voiceover
spoke it and said “checked”, then after I did that I had a “Ship to this
address” button as well as an “Edit” button right underneath, I double
tapped it and it immediately went on to the next step where I could
choose from Free Shipping or Standard Shipping.
At that point I tapped the “Back” button since I didn’t want to ship
this to him, I double tapped on the line that showed my name and address
and it again said “checked”, then I had the “Ship to this address”
button on the next swipe right, I double tapped it and I got a message
that the item could not be shipped to the address. I had both a street
address and PO Box address in Line 1 and Line 2 respectively and I
assumed that maybe this was going to be shipped by courier and then of
course they can’t ship to PO Boxes. I tapped OK to get rid of the
message, then I was able to tap Edit and I removed the PO Box address
from Line 2 of the address, then I tapped again n “Ship to this address”
and now it went on to the next step. I was then actually asked for my
billing address and to verify my credit card which it was explained was
done when you enter a new address or edit an existing address. I did all
that and was able to place my order without any problems.
I don’t want to say you guys are doing something wrong, but since most
of the people who replied here said that it worked fine for them there
is always a chance that you are missing something (no offense).
Regards,
Sieghard
*From:*viphone@googlegroups.com [mailto:viphone@googlegroups.com] *On
Behalf Of *Candie Doy
*Sent:* Sunday, August 07, 2016 3:54 PM
*To:* viphone@googlegroups.com
*Subject:* Re: amazon app, major bug
Hi.
I also tried to place an order on my 6 Plus using the latest version of
the Amazon app and iOS 9.3.3. I wanted to change the shipping address to
send a birthday present to my daughter. I also could not get beyond that
screen, so I used Safari on my MBA to complete the order process. I
tried the three-finger swipes to change pages and tapped anywhere I
could think of to try to make it work. It simply would not.
Regards,
Candie
Candie D
Email
Facebook
Twitter
On 6 Aug 2016, at 3:43 pm, Sieghard Weitzel <siegh...@live.ca> wrote:
Hi Jed,
I am still undecided as to whether this is a bug or just something
strange going on with your phone since you and Kolby and apparently
these two Apple people to whom you spoke seem to be the only ones
who have a problem. I didn't count exactly, but there must have been
replies from at least a dozen people including myself who apparently
can use the app just fine. I don't think you ever mentioned what
phone you had. Have you tried to swipe up (or down) with three
fingers to see what Voiceover says in terms of "Page 1 of 2" or
"Page 2 of 3" etc.? I wonder if tthis is somehow an issue where the
"Ship to this address" button is on page 1 whereas your focus is on
page 2. I also can't remember if you said, but which version of iOS
are you on? Is it the latest 9.3.4, an earlier version or iOS 10
Beta?
Regards,
Sieghard
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Saturday, August 6, 2016 5:24 AM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Well, i had not 1 but 2 reps try it. Both of them actually use it
all the time. I got lucky, they both tried it with voiceover and
the same results.
I placed an order on the pc with no problem. It's certainly an app
issue.
On 8/6/2016 3:09 AM, M. Taylor wrote:
Hello Jed,
You know, I've been following this thread and a couple of things
come to mind:
Have you attempted to place an order from a desktop web browser,
lately? I'm starting to wonder if there is something amiss with
your actual Amazon account.
To be honest, and I don't doubt you for a minute, I find it
difficult to believe that Apple accessibility could/would
confirm such a bug with a third-party app.
This is to say, in order to confirm such a problem, the Apple
rep would have to (1) download the app, (2) login to an Amazon
account, (3) locate a product, (4) have/create payment methods,
billing address, shipping addresses etc, (5) and attempt to
place an order. While this is certainly possible, I don't
recall any Apple rep being so involved, especially where a third
party app is concerned. I suppose it is possible that you gave
the rep your login credentials but, again, I cannot imagine an
Apple rep accepting them if for no other than security concerns
for your privacy.
Having said all this, the problem still remains that you cannot
complete an Amazon order.
Have you changed the default display configuration on your
device? This is to say, it is possible, that such
modifications, assuming they are extreme enough, could corrupt
the apps display aspect ratio and, consequently, prevent
VoiceOver from properly focusing on available buttons.
I suggest that you explore all of the device's display settings
and make certain that everything is set to the default
parameters--especially the screen size and font size.
Also, if you have a plus size device, make certain that the
Reach ability feature is disabled.
One more thing, assuming that the display settings have not been
modified, the next troubleshooting step I would take would be to
find a sighted person, disable VoiceOver, and see if the sighted
person can move forward with the purchasing process.
Good Luck,
Mark
-----Original Message-----
From: viphone@googlegroups.com
[mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 2:39 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Hey guys,
Well, this is most certainly a problem, i confirmed it through
apple accessibility.
Even after updating my IOS, deleting the app and re-installing
it, you can no longer get past the address. Basicly, the button
that says select this address button, you an no longer double
tap on it, it does nothing.
On 8/5/2016 4:42 PM, Kramlinger, Keith G., M.D. wrote:
What's on the screen before the problematic one? You may
have said
earlier, but I forgot. Keith
-----Original Message-----
From: viphone@googlegroups.com
[mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 3:42 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
well, there has to be an issue why this isn't working. I
even downloaded the app!
On 8/5/2016 4:36 PM, Sharonda Greenlaw wrote:
I just placed an order as well without any issues.
Sharonda
Sent from my mobile device; please excuse any mistakes
On Aug 5, 2016, at 12:14 PM, Lois Butterfield
<lbutterfield...@gmail.com> wrote:
Okay, Jen,
I just placed an order successfully through the
amazon app, and it worked just fine. I tapped on
the button with the right address, then I believe I
tapped on a button that had my town as a link.
After that, I could swipe to the add to cart button,
and the rest was easy.
Good luck.
Lois
-----Original Message----- From: Jed Barton
Sent: Friday, August 05, 2016 2:50 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
There is no reason this shouldn't work.
It makes no sense. This is a huge bug that needs to
be reported.
Can anyone try it to see if they are having the same
problem?
Where it appears to get stuck, it says ship to this
address button.
I double tap on it, and you can't get any further.
Can you guys
run some tests to see if the same thing happens?
On 8/5/2016 12:33 PM, Mary Otten wrote:
Well, a couple of ideas. If you're really good
at remembering locations of buttons, you could
turn voiceover off and tap the button. Or, what
I would probably do, go to Safari and Amazon and
place the order from there. That's generally
what I do anyway, as I find the Amazon app is
nothing great. The Safari experience on the
phone with the Amazon site is really pretty good
in my opinion.
Mary
Sent from my iPhone
On Aug 5, 2016, at 9:23 AM, Jed Barton
<jedbar...@gmail.com> wrote:
Hey guys,
Alright, i need you guys to try this. I am
trying to place an order with amazon. My
cart is all set. I click on the proceed to
checkout button.
I only have 1 address in there. It says my
address, then radio button checked. Then i
swipe once to the right and it says ship to
this address button, so i double tap on it.
I can not get anywhere further, it's
useless. My thought is, when i double tap
on the button, it isn't working. Is anyone
else experienceing this same problem? It's
extremely frustrating, cause i need to place
this order. Any ideas?
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*From:* Sieghard Weitzel <mailto:siegh...@live.ca>
*Sent:* Monday, August 08, 2016 2:29 PM
*To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Subject:* RE: amazon app, major bug
Hi Candie,
I finally decided to order an Anker batterie this morning and to test
this all the way to the end where before I only went as far as the final
button. At first when I came to the address screen, I selected the
address of a friend in Vancouver to whom I shipped something before
because I happened to be there and it was faster to get it there. I
double tapped on the line that showed his name/address and Voiceover
spoke it and said “checked”, then after I did that I had a “Ship to this
address” button as well as an “Edit” button right underneath, I double
tapped it and it immediately went on to the next step where I could
choose from Free Shipping or Standard Shipping.
At that point I tapped the “Back” button since I didn’t want to ship
this to him, I double tapped on the line that showed my name and address
and it again said “checked”, then I had the “Ship to this address”
button on the next swipe right, I double tapped it and I got a message
that the item could not be shipped to the address. I had both a street
address and PO Box address in Line 1 and Line 2 respectively and I
assumed that maybe this was going to be shipped by courier and then of
course they can’t ship to PO Boxes. I tapped OK to get rid of the
message, then I was able to tap Edit and I removed the PO Box address
from Line 2 of the address, then I tapped again n “Ship to this address”
and now it went on to the next step. I was then actually asked for my
billing address and to verify my credit card which it was explained was
done when you enter a new address or edit an existing address. I did all
that and was able to place my order without any problems.
I don’t want to say you guys are doing something wrong, but since most
of the people who replied here said that it worked fine for them there
is always a chance that you are missing something (no offense).
Regards,
Sieghard
*From:*viphone@googlegroups.com [mailto:viphone@googlegroups.com] *On
Behalf Of *Candie Doy
*Sent:* Sunday, August 07, 2016 3:54 PM
*To:* viphone@googlegroups.com
*Subject:* Re: amazon app, major bug
Hi.
I also tried to place an order on my 6 Plus using the latest version of
the Amazon app and iOS 9.3.3. I wanted to change the shipping address to
send a birthday present to my daughter. I also could not get beyond that
screen, so I used Safari on my MBA to complete the order process. I
tried the three-finger swipes to change pages and tapped anywhere I
could think of to try to make it work. It simply would not.
Regards,
Candie
Candie D
Email <mailto:quietdreamer1...@hotmail.com>
Facebook <https://www.facebook.com/QuietDreamerCandie>
Twitter <https://twitter.com/CandaceDrmr>
On 6 Aug 2016, at 3:43 pm, Sieghard Weitzel <siegh...@live.ca
<mailto:siegh...@live.ca>> wrote:
Hi Jed,
I am still undecided as to whether this is a bug or just something
strange going on with your phone since you and Kolby and apparently
these two Apple people to whom you spoke seem to be the only ones
who have a problem. I didn't count exactly, but there must have been
replies from at least a dozen people including myself who apparently
can use the app just fine. I don't think you ever mentioned what
phone you had. Have you tried to swipe up (or down) with three
fingers to see what Voiceover says in terms of "Page 1 of 2" or
"Page 2 of 3" etc.? I wonder if tthis is somehow an issue where the
"Ship to this address" button is on page 1 whereas your focus is on
page 2. I also can't remember if you said, but which version of iOS
are you on? Is it the latest 9.3.4, an earlier version or iOS 10
Beta?
Regards,
Sieghard
-----Original Message-----
From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] On Behalf Of Jed Barton
Sent: Saturday, August 6, 2016 5:24 AM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
Subject: Re: amazon app, major bug
Well, i had not 1 but 2 reps try it. Both of them actually use it
all the time. I got lucky, they both tried it with voiceover and
the same results.
I placed an order on the pc with no problem. It's certainly an app
issue.
On 8/6/2016 3:09 AM, M. Taylor wrote:
Hello Jed,
You know, I've been following this thread and a couple of things
come to mind:
Have you attempted to place an order from a desktop web browser,
lately? I'm starting to wonder if there is something amiss with
your actual Amazon account.
To be honest, and I don't doubt you for a minute, I find it
difficult to believe that Apple accessibility could/would
confirm such a bug with a third-party app.
This is to say, in order to confirm such a problem, the Apple
rep would have to (1) download the app, (2) login to an Amazon
account, (3) locate a product, (4) have/create payment methods,
billing address, shipping addresses etc, (5) and attempt to
place an order. While this is certainly possible, I don't
recall any Apple rep being so involved, especially where a third
party app is concerned. I suppose it is possible that you gave
the rep your login credentials but, again, I cannot imagine an
Apple rep accepting them if for no other than security concerns
for your privacy.
Having said all this, the problem still remains that you cannot
complete an Amazon order.
Have you changed the default display configuration on your
device? This is to say, it is possible, that such
modifications, assuming they are extreme enough, could corrupt
the apps display aspect ratio and, consequently, prevent
VoiceOver from properly focusing on available buttons.
I suggest that you explore all of the device's display settings
and make certain that everything is set to the default
parameters--especially the screen size and font size.
Also, if you have a plus size device, make certain that the
Reach ability feature is disabled.
One more thing, assuming that the display settings have not been
modified, the next troubleshooting step I would take would be to
find a sighted person, disable VoiceOver, and see if the sighted
person can move forward with the purchasing process.
Good Luck,
Mark
-----Original Message-----
From: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 2:39 PM
To: viphone@googlegroups.com <mailto:viphone@googlegroups.com>
Subject: Re: amazon app, major bug
Hey guys,
Well, this is most certainly a problem, i confirmed it through
apple accessibility.
Even after updating my IOS, deleting the app and re-installing
it, you can no longer get past the address. Basicly, the button
that says select this address button, you an no longer double
tap on it, it does nothing.
On 8/5/2016 4:42 PM, Kramlinger, Keith G., M.D. wrote:
What's on the screen before the problematic one? You may
have said
earlier, but I forgot. Keith
-----Original Message-----
From: viphone@googlegroups.com
<mailto:viphone@googlegroups.com>
[mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 3:42 PM
To: viphone@googlegroups.com
<mailto:viphone@googlegroups.com>
Subject: Re: amazon app, major bug
well, there has to be an issue why this isn't working. I
even downloaded the app!
On 8/5/2016 4:36 PM, Sharonda Greenlaw wrote:
I just placed an order as well without any issues.
Sharonda
Sent from my mobile device; please excuse any mistakes
On Aug 5, 2016, at 12:14 PM, Lois Butterfield
<lbutterfield...@gmail.com
<mailto:lbutterfield...@gmail.com>> wrote:
Okay, Jen,
I just placed an order successfully through the
amazon app, and it worked just fine. I tapped on
the button with the right address, then I believe I
tapped on a button that had my town as a link.
After that, I could swipe to the add to cart button,
and the rest was easy.
Good luck.
Lois
-----Original Message----- From: Jed Barton
Sent: Friday, August 05, 2016 2:50 PM
To: viphone@googlegroups.com
<mailto:viphone@googlegroups.com>
Subject: Re: amazon app, major bug
There is no reason this shouldn't work.
It makes no sense. This is a huge bug that needs to
be reported.
Can anyone try it to see if they are having the same
problem?
Where it appears to get stuck, it says ship to this
address button.
I double tap on it, and you can't get any further.
Can you guys
run some tests to see if the same thing happens?
On 8/5/2016 12:33 PM, Mary Otten wrote:
Well, a couple of ideas. If you're really good
at remembering locations of buttons, you could
turn voiceover off and tap the button. Or, what
I would probably do, go to Safari and Amazon and
place the order from there. That's generally
what I do anyway, as I find the Amazon app is
nothing great. The Safari experience on the
phone with the Amazon site is really pretty good
in my opinion.
Mary
Sent from my iPhone
On Aug 5, 2016, at 9:23 AM, Jed Barton
<jedbar...@gmail.com
<mailto:jedbar...@gmail.com>> wrote:
Hey guys,
Alright, i need you guys to try this. I am
trying to place an order with amazon. My
cart is all set. I click on the proceed to
checkout button.
I only have 1 address in there. It says my
address, then radio button checked. Then i
swipe once to the right and it says ship to
this address button, so i double tap on it.
I can not get anywhere further, it's
useless. My thought is, when i double tap
on the button, it isn't working. Is anyone
else experienceing this same problem? It's
extremely frustrating, cause i need to place
this order. Any ideas?
--
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If you have any questions or concerns about
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itself.
Your V iPhone list moderator is Mark Taylor
and your owner is
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caraqu...@caraquinn.com
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