I tried the update that was released a few days ago: over four restaurants I consistently found that when I wanted to choose a beverage, the app would crash, and I would lose the order I had put together before the beverage. Someone suggested that I get someone cited to use my phone with voiceover off and see if the app still crashed: it turned out that I figured out that I could hold my finger on the 20 ounce soda, turn voiceover off with the other hand, tap the soda, turn voiceover on, and then be able to choose what I wanted without incident . I put a review in the App Store, and DM to GrubHub on Twitter to let them know this, saying that if I could choose an entrée, appetizer, etc., that I should be able to interact with VoiceOver in the same way to choose a Drink. r
> On Aug 22, 2016, at 8:02 PM, Sieghard Weitzel <[email protected]> wrote: > > Have all of you who care about this app and who aren't receiving feedback > contacted Grub Hub on their toll free phone number? It was easy to find on > their website and I wonder whether they'll start to take notice if they get a > few dozen calls each day from frustrated users, maybe demand that their > customer service reads you off a bunch of meal choices and restaurant > options, ask for supervisors/managers and in general be a nuisance. > If anybody wants to try, their customer service number is 1-877-585-1085. > > > Best regards, > Sieghard > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Kelly Pierce > Sent: Monday, August 22, 2016 1:57 PM > To: [email protected] > Subject: Re: Grubhub ap > > Mark is correct that apps themselves are not required by the law to be > accessible. The legal theory being advanced is that Grub Hub is a prepared > food delivery service to the public and not merely a technology. As a food > delivery service, it cannot exclude customers because it does not want or > care to serve them. Grub Hub could offer another means of providing the > content of the app and conducting a prepared food delivery transaction. The > other options, such as 24 hour customer service, would be much more expensive > than spending a few days of coding to make the app VoiceOver accessible. > > Kelly > > > > >> On 8/22/16, Sieghard Weitzel <[email protected]> wrote: >> And what happens if the judge does dismiss it? Then I guess whoever >> filed the claim is on the hook for the legal fees unless you find a >> lawyer who will do it pro bono for the potential publicity. >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Kelly Pierce >> Sent: Monday, August 22, 2016 11:47 AM >> To: [email protected] >> Subject: Re: Grubhub ap >> >> Some have interpreted the effective communications provision of the >> Americans with Disabilities Act to apply to online services. Courts >> have refused to dismiss accessibility cases involving Uber and Net >> Flicks believing that plaintiffs had a likelihood in showing that the ADA >> applied. >> Both companies decided to settle after these rulings rather than >> taking the issue to trial and an appeal for a definitive decision. In >> the United States Sieghard, plaintiffs who prevail in civil rights >> cases, including ADA cases, can have their attorney fees paid by the >> discriminating party when the aggrieved party prevails. >> This is how vice-Presidential candidate Tim Kaine got paid at his >> civil rights law firm as a lawyer. The firm was paid when they won in >> court or the other party settled. Now his net worth is estimated at >> $1.4 million. >> >> Kelly >> >> >> >>> On 8/22/16, M. Taylor <[email protected]> wrote: >>> You are absolutely correct, my friend. There is no such law in the >>> United States. >>> >>> Mark >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[email protected]] On >>> Behalf Of Sieghard Weitzel >>> Sent: Sunday, August 21, 2016 9:35 PM >>> To: [email protected] >>> Subject: RE: Grubhub ap >>> >>> Sorry for my ignorance, but on what basis would you take legal action? >>> I am in Canada and I understand that there are some laws regarding >>> accessibility, but I didn't think there was one that forced an app >>> developer or a company to make their app accessible if they don't >>> want to do so. Who would pay the legal bill? >>> >>> Regards, >>> Sieghard >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[email protected]] On >>> Behalf Of Kelly Pierce >>> Sent: Sunday, August 21, 2016 5:04 PM >>> To: [email protected] >>> Subject: Re: Grubhub ap >>> >>> Is anyone else interested in taking legal action against these guys? >>> If so, let's talk. >>> >>> kelly >>> >>>> On 8/21/16, Marie Lyons <[email protected]> wrote: >>>> I sent an email outlining the problems. You know when I did my post >>>> I had forgotten about the app crashing. I guess my connections were >>>> delayed, lol. >>>> >>>> Marie Lyons >>>>> On Aug 21, 2016, at 5:15 PM, Sieghard Weitzel <[email protected]> wrote: >>>>> >>>>> It may also be a good idea if somebody who has used the app in the >>>>> past would send a message to Rob from the Today in iOS Podcast. Rob >>>>> is very supportive of iOS users with disabilities and I'm sure he >>>>> would put this out to the very large Today in iOS community both >>>>> those who listen to his Podcast and to his Google Group which has >>>>> over 3,000 people. If he does others may pick it up and help to >>>>> pressure the company to give accessibility more priority. You can >>>>> contact Rob by sending an email to [email protected] or call and >>>>> leave a voice mail at 206-666-6364. >>>>> >>>>> Good luck, >>>>> Sieghard >>>>> >>>>> -----Original Message----- >>>>> From: [email protected] [mailto:[email protected]] On >>>>> Behalf Of M. Taylor >>>>> Sent: Sunday, August 21, 2016 11:08 AM >>>>> To: [email protected] >>>>> Subject: RE: Grubhub ap >>>>> >>>>> Hello All, >>>>> >>>>> I am so sorry to learn that accessibility has fallen by the wayside >>>>> for this app. >>>>> >>>>> Contacting them via their web site or feedback page clearly is not >>>>> working. >>>>> >>>>> I strongly suggest that you post your concerns to them via social >>>>> media. >>>>> Believe me, they will not ignore you if you are thoughtful and >>>>> persistent. >>>>> >>>>> >>>>> I did a little research for you and discovered that they have quite >>>>> a large following on Twitter, about 85 thousand people including >>>>> some very big companies. >>>>> >>>>> Contact them on Twitter, Facebook, and write a review describing >>>>> the problems in the iTunes App Store. >>>>> >>>>> Okay, their Twitter handle is @Grubhub or you can go to: >>>>> http://twitter.com/grubhub >>>>> >>>>> Good Luck, >>>>> >>>>> mark >>>>> >>>>> From: [email protected] [mailto:[email protected]] On >>>>> Behalf Of Jenifer Barr >>>>> Sent: Sunday, August 21, 2016 10:48 AM >>>>> To: [email protected] >>>>> Subject: Re: Grubhub ap >>>>> >>>>> Hi. >>>>> I tried using this ap yesterday, and found it frustrating. The ap >>>>> kept crashing... It wouldn't let me change or edit payment info >>>>> when it finally let me check out... And even when I finally was >>>>> able to place an order (on their inaccessible website...) the ap >>>>> also crashed when I checked the order status. >>>>> This ap, and website leave a lot to be desired. Quite disappointed. >>>>> Thanks everyone for your responses. >>>>> >>>>> Jenifer Barr >>>>> Jenifer571 on dice world >>>>> Sent from my iPhone >>>>> >>>>> On Aug 20, 2016, at 7:11 PM, kelby carlson <[email protected]> >>>>> wrote: >>>>> I will confess I'm quite surprised to hear so many people call this >>>>> app accessible. I am encountering many unlabeled buttons and >>>>> extremely sluggish response times. it is also difficult to easily >>>>> navigate from restaurant to restaurant in the search results. >>>>> >>>>> >>>>> >>>>> On 8/20/16, Dave <[email protected]> wrote: >>>>> >>>>> Is this app, any use in the UK? >>>>> >>>>> Dave. >>>>> >>>>> From: 'SammieDogsMom' via VIPhone >>>>> Sent: Saturday, August 20, 2016 9:53 PM >>>>> To: [email protected] >>>>> Subject: Re: Grubhub ap >>>>> >>>>> >>>>> Hi! I have the GrubHub app, and it is very accessible with voiceover. >>>>> The developers want this app to be accessible, so feedback is >>>>> always welcome. >>>>> >>>>> Liz Ulrich and Leader Dog Sammie >>>>> >>>>> >>>>> Westwood Church of God Prayer Chain Coordinator >>>>> >>>>> http://www.facebook.com/elizabeth.ulrich.1 >>>>> Sent from my very intelligent ParrotHead of an IPhone >>>>> >>>>> On Aug 20, 2016, at 11:25 AM, Jenifer Barr <[email protected]> >>>>> wrote: >>>>> >>>>> >>>>> Hi. >>>>> Has anyone ever tried the grubhub ap? Is it accessible? Someone >>>>> told me about this service, but wasn't sure if it was worth looking into. >>>>> Thanks. >>>>> >>>>> Jenifer Barr >>>>> Jenifer571 on dice world >>>>> Sent from my iPhone >>>>> -- >>>>> The following information is important for all members of the V >>>>> iPhone list. >>>>> >>>>> If you have any questions or concerns about the running of this >>>>> list, or if you feel that a member's post is inappropriate, please >>>>> contact the owners or moderators directly rather than posting on >>>>> the list itself. >>>>> >>>>> Your V iPhone list moderator is Mark Taylor and your owner is Cara >>>>> Quinn >>>>> - >>>>> you can reach Cara at [email protected] >>>>> >>>>> The archives for this list can be searched at: >>>>> http://www.mail-archive.com/[email protected]/ >>>>> --- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "VIPhone" group. >>>>> To unsubscribe from this group and stop receiving emails from it, >>>>> send an email to [email protected]. >>>>> To post to this group, send email to [email protected]. >>>>> Visit this group at https://groups.google.com/group/viphone. >>>>> For more options, visit https://groups.google.com/d/optout. >>>>> >>>>> -- >>>>> The following information is important for all members of the V >>>>> iPhone list. >>>>> >>>>> If you have any questions or concerns about the running of this >>>>> list, or if you feel that a member's post is inappropriate, please >>>>> contact the owners or moderators directly rather than posting on >>>>> the list itself. >>>>> >>>>> Your V iPhone list moderator is Mark Taylor and your owner is Cara >>>>> Quinn >>>>> - 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