Hi,
I'll keep this short so as not to inadvertently commandeer your thread. But
I just had to heartily agree with you and dovetail on your lauding of
Twitter as a means to attempt to initiate and facilitate dialog with
companies and the like regarding accessibility issues as I find myself doing
the very same thing today in response to the difficulties experienced in
terms of the iPhone preorder process with the AT&T site and iOS app.
Wish me luck. I haven't faired as well as you thus far but I'm nothing if
not tenacious while still being polite but persistent. Here's to advocating
for ourselves and by extension others (smile).
Robin
-----Original Message-----
From: M. Taylor
Sent: Friday, September 9, 2016 7:08 PM
To: viphone@googlegroups.com
Subject: Another Reason Why I Love Twitter: A Happy Follow-up to the
CapitalOne Wallet Breaking VoiceOver Thread
Hello Everyone,
First, let me thank all of you who joined me in requesting that VoiceOver
accessibility be restored to the CapitalOne Wallet app for iOS.
Second, The CapitalOne twitter team has been in contact with me ever since I
contacted them.
Third, today, they informed me that the developers are aware of the problem
and that this problem will be addressed in a future release.
In the meantime, they discovered a workaround gesture which allows VoiceOver
users to easily switch between credit card accounts.
To be honest, I explored using this gesture before raising the alarm,
however, it would appear that the gesture, at present, only works when done
while focus is first placed on any line item of the currently displayed
credit card.
Simply stated, in order to switch between multiple credit card, in the
current version of the CapitalOne Wallet App, for iOS, use a three-finger
swipe from left to right or right to left. Before attempting this gesture,
however, first place focus on any line item; basically, any line item
located in the bottom half of the display, not including the line containing
the Tabs.
The very excellent customer service I've received via Twitter is just
another reason why Twitter has become my most absolute favorite way to deal
with any company's customer service team.
If you have not done so already, I strongly encourage you to explore and
begin to engage with others on Twitter.
Mark
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