Yes Mary, she specifically told me that her job was to assist and/or forward a report of, anyone who was visually impaired having any difficulty with an Amazon issue.
One of my reports was that when using the shopping or to-do lists in the Alexa app, that often tapping a checkbox to toggle its state did not change the state of the item. This was a sporatic problem, and I cannot reliably reproduce it, but it seems to happen to me frequently. Another was that there was no way to print the list from the Alexa app, and when in the web page, if you had more items than would fit on one printed page, then printing the list would only print the first page of items (I sent someone to the store with such a printed list, not knowing a good portion of my list had not been printed). The other reports all had to do with their web site. Hth, Chip From: [email protected] [mailto:[email protected]] On Behalf Of Mary Otten Sent: Monday, September 12, 2016 3:24 PM To: [email protected] Subject: Re: reporting a problem with the Alexa app Thanks, Chip. So it sounds like they have one individual who is prepared to deal with any issue related to access by the visually impaired? Is that how you interpreted what they told you? And if your bug reports that you filed were related to using voiceover and or an iPhone, would you mind saying what they were? I haven't use the Alexa app recently. The last time I did, it seemed OK. Mary Sent from my iPhone On Sep 12, 2016, at 11:26 AM, Chip Orange <[email protected]> wrote: Hi all, Today I had to report a problem with the Alexa app and the Alexa web site to Amazon (they were both screen reader related problems). Just FYI, if you need to report an accessibility issue, they said to call their primary customer service number below and tell them that you have a visually impaired technical problem to report, and could you speak with the special department setup for this (which is the same as asking for Monica she said). She will either try to help you, or, send a report to the appropriate group (I sent 4 reports today). Amazon's Customer Service number is 1 (888) 280-4331 Hth, Chip -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
