Hi Marcy,

I couldn't get my wifi calling to work either until I went to AT&T and insisted 
they figure out what was going on. Evidently I had free 411 associated with my 
phone number. I had signed up for it years ago. It was free because I am blind 
and it was grandfathered in on my account. I guess it is no longer offered in 
the same way. Either way I had forgotten about it and never used it. They 
removed it from my account because it conflicted with the wifi calling. 

I know it sounds weird and I couldn't follow the whys and hows but my wifi 
calling now works. There are four of us on  a family plan. My wife and kids had 
the wifi calling all along and it worked fine for them.

Good Luck,
Joe Thibault

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Marcy Weinberg
Sent: Friday, September 30, 2016 6:08 PM
To: [email protected]
Subject: wi-fi calling

Hello, all,

I have an iPhone 7, with the latest software update, 10.0.2 installed.

I have attempted to turn wi-fi calling on, but receive an error message that it 
cannot be turned on for the account. I am part of a family account, and the 
other three family members on the account all have wi-fi calling turned on. 
However, though I’ve given it several attempts and spoken to AT&T about the 
issue, I still cannot enable it on my phone.

Has anyone else experienced this issue? Anyone have any ideas on how to resolve 
it?

Thanks for any help!

Marcy
Never say never, and never say you can't, because you can!

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