Hi List, I sent in a bug report about the issue with reviewing edit fields on web pages and so I thought while I am at it I send in another report about the issue with Voiceover freezing/being unresponsive for a bit after replying to an email. On my 6S Plus this doesn't happen for long, sometimes maybe just a few seconds, but with longer threads it can also be longer. Anyhow, below is the reply I received in which I was informed that they could not reproduce this and that they had also not received reports from other Voiceover users about this. I had mentioned that I know this has been reported for at least a couple of years now and unless everybody on the list just says they have reported it when they actually haven't done so it would appear that whoever replied to this message is full of it. I'm sure this has been reported many times and I can only urge all of you who use email on your iDevices to do so again and to make the subject and description very clear. Here now that message I received:
-----Original Message----- From: Apple Accessibility [mailto:[email protected]] Sent: Thursday, October 27, 2016 7:01 AM To: [email protected] Subject: Re: Voiceover freezes after replying to an email; Follow-up: 651196690 Hello, Thank you for your email. So far I have not been able to reproduce this issue and we have not other reports of this. We are unable to offer in depth troubleshooting at this address. If you are in the US or Canada you may want to consider contacting our Accessibility Support team via telephone for further assistance. The Accessibility Support number (877- 204-3930) is currently available for users that live in the United States. Support is available during normal hours of operation for AppleCare (8am - 8pm Central Time). This new number is available for accessibility users like yourself to receive technical support and to report issues you may be encountering. This email address will still be available for feedback and feature requests as well. We also have assistive technology support line is the UK and in Australia. In the UK please call 0800 048 0754. In Australia please call (61) 1-300-365-083 For technical support outside of these area, we ask that you please contact AppleCare via the web, telephone or use the Contact Apple Support link to begin an online support session. http://www.apple.com/support/contact/ http://www.apple.com/support/contact/phone_contacts.html Apple Accessibility For more information on Accessibility at Apple, please visit: http://www.apple.com/accessibility/ http://www.apple.com/support/accessibility/ On October 26, 2016 at 18:17:55 PM GMT, [email protected] wrote: >Hi, > >I once again want to report this although it is extremely frustrating that >this has not yet been fixed since this problem has existed and has been >reported since iOS 8 came out in 2014 and after 2 years it still persists. >If I use the "Reply to" function to send a reply to an email Voiceover freezes >or goes away or whatever it does for anywhere from 10 seconds to a minute as >soon as I press the "Sent" button. I have had calls that came in during this >and I was not able to answer them because my phone appeared frozen. It seems >that the longer the thread/conversation is the longer is the time of the >crash/freezing of the phone. >I know many others have reported this and I know a few people have switched to >Outlook now that Outlook is fully accessible and I would really like to know >if people are working on this or if Apple is simply ignoring this as it is not >considered important. > > >Thanks, >Sieghard > > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
