Hi Sieghard, I hope the person who answered you is a first day no experience employee. Otherwise, they need to find another one, because this one clearly doesn't know what they're talking about. I know I have reported this several times, including during the most recent beta cycle, when I mentioned it and gave steps about how it was still a bug even in the beta. I have had this on three phones now. So it's not isolated and I and pretty disgusted with a response you got. And what the hell Goodwood calling do? They could hear how long I had to wait over the phone? This employee clearly needs some more training and some more background on what has been reported. Mary
Sent from my iPhone > On Oct 27, 2016, at 10:55 AM, Sieghard Weitzel <[email protected]> wrote: > > Hi List, > > I sent in a bug report about the issue with reviewing edit fields on web > pages and so I thought while I am at it I send in another report about the > issue with Voiceover freezing/being unresponsive for a bit after replying to > an email. On my 6S Plus this doesn't happen for long, sometimes maybe just a > few seconds, but with longer threads it can also be longer. Anyhow, below is > the reply I received in which I was informed that they could not reproduce > this and that they had also not received reports from other Voiceover users > about this. I had mentioned that I know this has been reported for at least a > couple of years now and unless everybody on the list just says they have > reported it when they actually haven't done so it would appear that whoever > replied to this message is full of it. I'm sure this has been reported many > times and I can only urge all of you who use email on your iDevices to do so > again and to make the subject and description very clear. Here now that > message I received: > > > -----Original Message----- > From: Apple Accessibility [mailto:[email protected]] > Sent: Thursday, October 27, 2016 7:01 AM > To: [email protected] > Subject: Re: Voiceover freezes after replying to an email; Follow-up: > 651196690 > > Hello, > Thank you for your email. So far I have not been able to reproduce this issue > and we have not other reports of this. > We are unable to offer in depth troubleshooting at this address. > If you are in the US or Canada you may want to consider contacting our > Accessibility Support team via telephone for further assistance. > The Accessibility Support number (877- 204-3930) is currently available for > users that live in the United States. Support is available during normal > hours of operation for AppleCare (8am - 8pm Central Time). > > This new number is available for accessibility users like yourself to receive > technical support and to report issues you may be encountering. This email > address will still be available for feedback and feature requests as well. > > We also have assistive technology support line is the UK and in Australia. > In the UK please call 0800 048 0754. > In Australia please call (61) 1-300-365-083 For technical support outside of > these area, we ask that you please contact AppleCare via the web, telephone > or use the Contact Apple Support link to begin an online support session. > > http://www.apple.com/support/contact/ > http://www.apple.com/support/contact/phone_contacts.html > > Apple Accessibility > > For more information on Accessibility at Apple, please visit: > http://www.apple.com/accessibility/ > http://www.apple.com/support/accessibility/ > > > >> On October 26, 2016 at 18:17:55 PM GMT, [email protected] wrote: >> >> Hi, >> >> I once again want to report this although it is extremely frustrating that >> this has not yet been fixed since this problem has existed and has been >> reported since iOS 8 came out in 2014 and after 2 years it still persists. >> If I use the "Reply to" function to send a reply to an email Voiceover >> freezes or goes away or whatever it does for anywhere from 10 seconds to a >> minute as soon as I press the "Sent" button. I have had calls that came in >> during this and I was not able to answer them because my phone appeared >> frozen. It seems that the longer the thread/conversation is the longer is >> the time of the crash/freezing of the phone. >> I know many others have reported this and I know a few people have switched >> to Outlook now that Outlook is fully accessible and I would really like to >> know if people are working on this or if Apple is simply ignoring this as it >> is not considered important. >> >> >> Thanks, >> Sieghard >> >> > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
