I assume you have tried to reboot your phone? I also would turn the phone off, 
remove the SIM card and reinsert it, then turn the phone back on and try it.
If all of this doesn't work you probably should contact your carrier.

Regards,
Sieghard

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Agent086b
Sent: Wednesday, February 08, 2017 1:56 PM
To: viphone <[email protected]>
Subject: Re: Unable to receive calls when iPhone is locked

Hi,
have checked this and all is correct. I forgot to mention before I have tried 
calling the number from another phone and am told the number is not available. 
I can make calls from the phone. 
Max.
> On 9 Feb 2017, at 8:30 am, Sieghard Weitzel <[email protected]> wrote:
> 
> Have you checked the volume of your ringer, maybe it's turned all the way 
> down. Go to Settings > Sound and then make sure it's up all the way and that 
> change with buttons is off.
> 
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf Of 
> Agent086b
> Sent: Wednesday, February 08, 2017 12:53 PM
> To: viphone <[email protected]>
> Subject: Re: Unable to receive calls when iPhone is locked
> 
> Thanks, my phone won’t ring either.
> Max.
>> On 9 Feb 2017, at 7:49 am, Kelby Carlson <[email protected]> wrote:
>> 
>> I've had a similar issue where I receive calls but my phone doesn't vibrate. 
>> iOS 10.3 was supposed to fix this but hasn't.
>> 
>> ----- Original Message -----
>> From: Agent086b  <[email protected]>
>> To: "iPhone List,"  <[email protected]>
>> Date: Wednesday, February 8, 2017 3:32 pm
>> Subject: Unable to receive calls when iPhone is locked
>> 
>>> 
>>> 
>>> Hi all, the subject line is my problem.
>>> I am not able to receive calls when the phone is locked. I have checked 
>>> both on the side of the phone and in the control centre and do not disturb 
>>> is off. please can anybody give me any urgent help on this one?
>>> Thanks for any pointers.
>>> Max.
>>> 
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