Hi Shaf, I think everybody just wants these generalizations to stop. To simply state "Uber drivers deny guide dogs" is BS, if I read this on the internet I'd move on and write it off as link bate. When I was in Calgary a month ago I took probably about 8 or 10 Uber trips and all of course were with different drivers, their background varied from white canadian to chines, indonesian, various from african countries, pakistan, east indian and not a single one made a fuss about my guide dog. One or two asked me if my dog was nice, they seemed more afraid of him than anything else, after I said that all guide dogs are very well trained and all are friendly they had no problem. I understand that this is Canada but I doubt that especially many of the drivers in the US who are, just as here, are immigrants, are so different. There is always a bad Apple in the barrel of course and I have also have come across regular taxi drivers who were trying to make a fuss. Of course especially here in British Columbia now it's not usually an issue, guide dog owners now have government Id, it is illegal to refuse a guide dog access and if at a restaurant or hotel this happened I can actually go ahead and call the police, first time offense comes with a $5,000 penelty. Usually once you explain this to the "offending" party, they become more agreeable.
Regards, Sieghard -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Shaf Patel Sent: Monday, April 3, 2017 6:03 PM To: [email protected] Subject: Re: Uber app experience getting increasingly bad Uber drivers also deny guide dogs. Do your research. Lyft also have a phone number on their website where you can report these kinds of issues, htlp.uber.com is where you need to go. The people who work at Uber customer support responding to your messages are mostly from third world countries, not America. Not sure how you managed to get 3 managers to call you, you must have been lucky. But the majority of people who are denied rides due to having service animals do you get anything besides a generic response with Uber, and also Lyft. "Now, all 3 managers also confirmed that when they credit your account with the credit, they also will notify you of the drivers outcome." This goes against their privacy policy, according to an agent. So no, that is not factual. On 4/3/2017 6:48 PM, Jeremy Gilley wrote: > This is total nonsense. > Please don't tell the list this information. > over the past 5 months I have been denied from riders to my seeing eye dog. > Every single time, and I mean every single time when I reported the > issue, I have been contacted by uber support with in 24-48 hours. > None of them had an accent of any kind and have all called me from Cal. > This last time, When I requested to talk directly to a manager, I had > not 1, not 2, but 3 different managers 3 days in a row calling me > telling me how they are implementing a new system. > Now, I don't know about other countries, but I do know that now when a > driver accesses the app, they have to tap ok that they will accept > dogs. If they don't, they don't drive. > IF they tap ok, and they deny you, and you take the time to report it > through the app, and by the way, I used uber tonight and it still is > working great for me. > Anyways, if they see that indeed the driver did accept to take service > animals, the driver is instantly let go, and the rider is given a $25 > credit. > I have been complaining so much that I wasn't getting the feed back > about the drivers and what takes place after I reported them. > Now, all 3 managers also confirmed that when they credit your account > with the credit, they also will notify you of the drivers outcome. > So, please don't tell someone to not report something because you > believe it will go to a different country. > They are based here in the states, and that is indeed who I talked too. > Thanks for reading my book, but had to tell my story. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Shaf Patel > Sent: Monday, April 03, 2017 1:46 PM > To: [email protected] > Subject: Re: Uber app experience getting increasingly bad > > Don't even bother leaving them feedback. Your feedback will be sent to > somebody in India who will give you a canned response and trash the > feedback > > But yes, the app is absolutely sluggish on iOS. There's not even a way > to rate a driver after a trip accessibly unless you're actually on > another trip, then you'll get the popup. > > I know there are people in their "accessibility" team who are working > on the app, but they are doing an absolutely terrible job with it. > > > On 4/3/2017 1:31 PM, Kathy Brandt wrote: >> Is this happening to anyone else? Today I was getting a blipping >> sound and > the menu items were shifting. I couldn't find the contact driver > button for the longest time. Are used to be able to change my > destination for doing a second stop, but now I can't. This is really > disappointing when before the app had been stable and easy to use. I > went to their website, found where it says accessibility under the > help menu, and left them feedback, would you can do after double tapping more > in that menu. I suggest others do the same. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. 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