Hello, I have always contacted uber support directly through the app. I have always been contacted with 24-48 hours with the issues of me reporting service animal issues. Service animal issues I mean leader dogs, seeing eye dog issues, guide issues, what ever school you come from. Personally, they are all the same with different titles lol stating I was denied a ride. Always, always always always have I been contacted by an american person from CA. They have always been super polite, and have refunded my account with any charges that have been applied.
-----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Sieghard Weitzel Sent: Tuesday, April 04, 2017 1:27 PM To: viphone@googlegroups.com Subject: RE: Uber app experience getting increasingly bad I could not find out anything as to where Uber customer service centres or call centres might be located by doing a Google search. Shaf, maybe you should for once provide actual information in the form of links instead of just hinting that something is not factual and saying otherwise. I would, however, be curious as to what number people called if people have called. I did find an article which outlined various ways to contact Uber and that article stated clearly that there is no such thing as an actual customer service number which let's you speak with a live customer service agent. They mentioned a hot line for critical incidents and emergencies, but all other help apparently needs to be requested via the website or the app. Apparently at one point Uber had the email supp...@uber.com where one could send an email with a question or concern, but it says in the article that as of December 2016 (a few months ago) this email is no longer valid and generates an auto response saying so. The article also said that there at one point was a live chat feature which is also no longer available. For those interested, here is a link to that article: http://www.idrivewithuber.com/help/contact-uber-support/ I did just for the fun of it send an email to supp...@uber.com, just put subject "Guide Dogs" and asked if Uber had a policy which would make sure a driver can't refuse me because I have a guide dog. Here is what came back, exactly what the article said would happen: From: Uber Support [mailto:supp...@uber.com] Sent: Tuesday, April 4, 2017 10:23 AM To: Sieghard Weitzel <siegh...@live.ca> Subject: Request not received: Guide dogs -------------------- Hi there, We're sorry. You've contacted an address that does not accept incoming email. We're not monitoring questions through this email address and this request has not been received by our support team. We'd love to help out if you have an issue. Please submit your request by tapping "Help" in the Uber app or by visiting help.uber.com from a web browser. There you'll find answers to frequently asked questions and have the option to submit a support request. We look forward to chatting with you soon! - Team Uber --- Need help accessing your account? Visit t.uber.com/contact-form This email is a service from Uber. [N4GQ9M-EKG3] Regards, Sieghard -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Shaf Patel Sent: Tuesday, April 4, 2017 8:08 AM To: viphone@googlegroups.com Subject: Re: Uber app experience getting increasingly bad LOL OK. Ask your friend Google where their customer services are located. I'm waiting. On 4/4/2017 5:39 AM, Jeremy Gilley wrote: > I think you need to look at their company info my friend. > they are not from third world countries. > and before I really say something here, I think I better just not > reply to anymore of your emails because its quite apparent you have no > clue about UBER and the company itself. > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On > Behalf Of Shaf Patel > Sent: Monday, April 03, 2017 9:03 PM > To: viphone@googlegroups.com > Subject: Re: Uber app experience getting increasingly bad > > Uber drivers also deny guide dogs. Do your research. > > Lyft also have a phone number on their website where you can report > these kinds of issues, htlp.uber.com is where you need to go. > > > The people who work at Uber customer support responding to your > messages are mostly from third world countries, not America. > > Not sure how you managed to get 3 managers to call you, you must have > been lucky. But the majority of people who are denied rides due to > having service animals do you get anything besides a generic response > with Uber, and also Lyft. > > "Now, all 3 managers also confirmed that when they credit your account > with the credit, they also will notify you of the drivers outcome." > > This goes against their privacy policy, according to an agent. So no, > that is not factual. > > > > On 4/3/2017 6:48 PM, Jeremy Gilley wrote: >> This is total nonsense. >> Please don't tell the list this information. >> over the past 5 months I have been denied from riders to my seeing >> eye > dog. >> Every single time, and I mean every single time when I reported the >> issue, > I >> have been contacted by uber support with in 24-48 hours. >> None of them had an accent of any kind and have all called me from Cal. >> This last time, When I requested to talk directly to a manager, I had >> not > 1, >> not 2, but 3 different managers 3 days in a row calling me telling me >> how they are implementing a new system. >> Now, I don't know about other countries, but I do know that now when >> a driver accesses the app, they have to tap ok that they will accept dogs. > If >> they don't, they don't drive. >> IF they tap ok, and they deny you, and you take the time to report it >> through the app, and by the way, I used uber tonight and it still is > working >> great for me. >> Anyways, if they see that indeed the driver did accept to take >> service animals, the driver is instantly let go, and the rider is >> given a $25 credit. >> I have been complaining so much that I wasn't getting the feed back >> about the drivers and what takes place after I reported them. >> Now, all 3 managers also confirmed that when they credit your account >> with the credit, they also will notify you of the drivers outcome. >> So, please don't tell someone to not report something because you >> believe > it >> will go to a different country. >> They are based here in the states, and that is indeed who I talked too. >> Thanks for reading my book, but had to tell my story. >> >> -----Original Message----- >> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >> Behalf Of Shaf Patel >> Sent: Monday, April 03, 2017 1:46 PM >> To: viphone@googlegroups.com >> Subject: Re: Uber app experience getting increasingly bad >> >> Don't even bother leaving them feedback. Your feedback will be sent >> to somebody in India who will give you a canned response and trash >> the > feedback >> But yes, the app is absolutely sluggish on iOS. There's not even a >> way to rate a driver after a trip accessibly unless you're actually >> on another trip, then you'll get the popup. >> >> I know there are people in their "accessibility" team who are working >> on the app, but they are doing an absolutely terrible job with it. >> >> >> On 4/3/2017 1:31 PM, Kathy Brandt wrote: >>> Is this happening to anyone else? Today I was getting a blipping >>> sound > and >> the menu items were shifting. I couldn't find the contact driver >> button > for >> the longest time. Are used to be able to change my destination for >> doing a second stop, but now I can't. This is really disappointing >> when before the app had been stable and easy to use. I went to their >> website, found where > it >> says accessibility under the help menu, and left them feedback, would >> you can do after double tapping more in that menu. I suggest others >> do the > same. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. 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