For somebody who spams the list with a reply to every single message in a thread instead of reading everything and then responding to the last message, it's strange to see why your comment on sending multiple messages should even be taken seriously.
On 4/4/2017 8:36 PM, James Homuth wrote: > If you send more than one message, I'm not surprised you're bumped down to > the bottom of the queue. I'd take my time answering you if you pinged me > every couple hours about the same thing either. Seriously, I've never > required more than one message to actually get something resolved, unless it > was to clarify which trip I was on that needed resolving. > > -----Original Message----- > From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf > Of Shaf Patel > Sent: April-04-17 8:00 PM > To: viphone@googlegroups.com > Subject: Re: Uber app experience getting increasingly bad > > Sometimes. It really depends on how much you fight for progress on the > issue. But if you send 2 or three messages, they won't take it seriously > unless the ticket get routed to somebody who understands what actually > happened. > > So the answer is yes, but only if you fight for progress. > > > On 4/4/2017 7:56 PM, Donna Neff wrote: >> Drivers have assured me that they can, and will, be suspended for refusing > to take someone with a dog guide. Can anyone verify this? >> On a few occasions, here in Los Angeles, I've have had to report A driver > refusing to take me with my dog. Fortunately, I tend to get many more > accommodating drivers than those who aren't. Of course, not allowing a > person with a dog guide in and Uber vehicle is totally unacceptable! >> Sent from my iPhone >> >>> On Apr 4, 2017, at 4:50 PM, Sieghard Weitzel <siegh...@live.ca> wrote: >>> >>> I must say that Shaf is correct in that having to report an issue with a > guide dog and then getting a call in a day or two and a refund is not a fix > to the problem. They can be the most polite agent in the world, but that > doesn't solve the actual issue and I for one would want a lot more if I, for > example, stood somewhere in the middle of the winter at minus 30 and then a > driver showed up and refused to take me. >>> -----Original Message----- >>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >>> Behalf Of Jeremy Gilley >>> Sent: Tuesday, April 04, 2017 4:29 PM >>> To: viphone@googlegroups.com >>> Subject: RE: Uber app experience getting increasingly bad >>> >>> Hello, >>> I have always contacted uber support directly through the app. >>> I have always been contacted with 24-48 hours with the issues of me > reporting service animal issues. >>> Service animal issues I mean leader dogs, seeing eye dog issues, guide > issues, what ever school you come from. >>> Personally, they are all the same with different titles lol stating I was > denied a ride. >>> Always, always always always have I been contacted by an american person > from CA. >>> They have always been super polite, and have refunded my account with any > charges that have been applied. >>> -----Original Message----- >>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >>> Behalf Of Sieghard Weitzel >>> Sent: Tuesday, April 04, 2017 1:27 PM >>> To: viphone@googlegroups.com >>> Subject: RE: Uber app experience getting increasingly bad >>> >>> I could not find out anything as to where Uber customer service centres > or call centres might be located by doing a Google search. Shaf, maybe you > should for once provide actual information in the form of links instead of > just hinting that something is not factual and saying otherwise. >>> I would, however, be curious as to what number people called if people > have called. I did find an article which outlined various ways to contact > Uber and that article stated clearly that there is no such thing as an > actual customer service number which let's you speak with a live customer > service agent. They mentioned a hot line for critical incidents and > emergencies, but all other help apparently needs to be requested via the > website or the app. >>> Apparently at one point Uber had the email supp...@uber.com where one > could send an email with a question or concern, but it says in the article > that as of December 2016 (a few months ago) this email is no longer valid > and generates an auto response saying so. The article also said that there > at one point was a live chat feature which is also no longer available. For > those interested, here is a link to that article: >>> http://www.idrivewithuber.com/help/contact-uber-support/ >>> >>> I did just for the fun of it send an email to supp...@uber.com, just put > subject "Guide Dogs" and asked if Uber had a policy which would make sure a > driver can't refuse me because I have a guide dog. Here is what came back, > exactly what the article said would happen: >>> From: Uber Support [mailto:supp...@uber.com] >>> Sent: Tuesday, April 4, 2017 10:23 AM >>> To: Sieghard Weitzel <siegh...@live.ca> >>> Subject: Request not received: Guide dogs >>> >>> -------------------- >>> Hi there, >>> We're sorry. You've contacted an address that does not accept incoming > email. We're not monitoring questions through this email address and this > request has not been received by our support team. >>> We'd love to help out if you have an issue. Please submit your request by > tapping "Help" in the Uber app or by visiting help.uber.com from a web > browser. There you'll find answers to frequently asked questions and have > the option to submit a support request. >>> We look forward to chatting with you soon! >>> - Team Uber >>> --- >>> Need help accessing your account? Visit t.uber.com/contact-form This > email is a service from Uber. >>> [N4GQ9M-EKG3] >>> >>> Regards, >>> Sieghard >>> >>> -----Original Message----- >>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >>> Behalf Of Shaf Patel >>> Sent: Tuesday, April 4, 2017 8:08 AM >>> To: viphone@googlegroups.com >>> Subject: Re: Uber app experience getting increasingly bad >>> >>> LOL OK. >>> >>> Ask your friend Google where their customer services are located. >>> >>> I'm waiting. >>> >>> >>>> On 4/4/2017 5:39 AM, Jeremy Gilley wrote: >>>> I think you need to look at their company info my friend. >>>> they are not from third world countries. >>>> and before I really say something here, I think I better just not >>>> reply to anymore of your emails because its quite apparent you have >>>> no clue about UBER and the company itself. >>>> >>>> -----Original Message----- >>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >>>> Behalf Of Shaf Patel >>>> Sent: Monday, April 03, 2017 9:03 PM >>>> To: viphone@googlegroups.com >>>> Subject: Re: Uber app experience getting increasingly bad >>>> >>>> Uber drivers also deny guide dogs. Do your research. >>>> >>>> Lyft also have a phone number on their website where you can report >>>> these kinds of issues, htlp.uber.com is where you need to go. >>>> >>>> >>>> The people who work at Uber customer support responding to your >>>> messages are mostly from third world countries, not America. >>>> >>>> Not sure how you managed to get 3 managers to call you, you must >>>> have been lucky. But the majority of people who are denied rides due >>>> to having service animals do you get anything besides a generic >>>> response with Uber, and also Lyft. >>>> >>>> "Now, all 3 managers also confirmed that when they credit your >>>> account with the credit, they also will notify you of the drivers > outcome." >>>> This goes against their privacy policy, according to an agent. So >>>> no, that is not factual. >>>> >>>> >>>> >>>>> On 4/3/2017 6:48 PM, Jeremy Gilley wrote: >>>>> This is total nonsense. >>>>> Please don't tell the list this information. >>>>> over the past 5 months I have been denied from riders to my seeing >>>>> eye >>>> dog. >>>>> Every single time, and I mean every single time when I reported the >>>>> issue, >>>> I >>>>> have been contacted by uber support with in 24-48 hours. >>>>> None of them had an accent of any kind and have all called me from Cal. >>>>> This last time, When I requested to talk directly to a manager, I >>>>> had not >>>> 1, >>>>> not 2, but 3 different managers 3 days in a row calling me telling >>>>> me how they are implementing a new system. >>>>> Now, I don't know about other countries, but I do know that now >>>>> when a driver accesses the app, they have to tap ok that they will >>>>> accept >>> dogs. >>>> If >>>>> they don't, they don't drive. >>>>> IF they tap ok, and they deny you, and you take the time to report >>>>> it through the app, and by the way, I used uber tonight and it >>>>> still is >>>> working >>>>> great for me. >>>>> Anyways, if they see that indeed the driver did accept to take >>>>> service animals, the driver is instantly let go, and the rider is >>>>> given a $25 credit. >>>>> I have been complaining so much that I wasn't getting the feed back >>>>> about the drivers and what takes place after I reported them. >>>>> Now, all 3 managers also confirmed that when they credit your >>>>> account with the credit, they also will notify you of the drivers > outcome. >>>>> So, please don't tell someone to not report something because you >>>>> believe >>>> it >>>>> will go to a different country. >>>>> They are based here in the states, and that is indeed who I talked too. >>>>> Thanks for reading my book, but had to tell my story. >>>>> >>>>> -----Original Message----- >>>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On >>>>> Behalf Of Shaf Patel >>>>> Sent: Monday, April 03, 2017 1:46 PM >>>>> To: viphone@googlegroups.com >>>>> Subject: Re: Uber app experience getting increasingly bad >>>>> >>>>> Don't even bother leaving them feedback. Your feedback will be sent >>>>> to somebody in India who will give you a canned response and trash >>>>> the >>>> feedback >>>>> But yes, the app is absolutely sluggish on iOS. There's not even a >>>>> way to rate a driver after a trip accessibly unless you're actually >>>>> on another trip, then you'll get the popup. >>>>> >>>>> I know there are people in their "accessibility" team who are >>>>> working on the app, but they are doing an absolutely terrible job with > it. >>>>> >>>>>> On 4/3/2017 1:31 PM, Kathy Brandt wrote: >>>>>> Is this happening to anyone else? Today I was getting a blipping >>>>>> sound >>>> and >>>>> the menu items were shifting. I couldn't find the contact driver >>>>> button >>>> for >>>>> the longest time. Are used to be able to change my destination for >>>>> doing a second stop, but now I can't. This is really disappointing >>>>> when before the app had been stable and easy to use. I went to >>>>> their website, found where >>>> it >>>>> says accessibility under the help menu, and left them feedback, >>>>> would you can do after double tapping more in that menu. I suggest >>>>> others do the >>>> same. >>>> >>> -- >>> The following information is important for all members of the V iPhone > list. >>> If you have any questions or concerns about the running of this list, or > if you feel that a member's post is inappropriate, please contact the owners > or moderators directly rather than posting on the list itself. >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara >>> at caraqu...@caraquinn.com >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/viphone@googlegroups.com/ >>> --- >>> You received this message because you are subscribed to the Google Groups > "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. >>> To post to this group, send email to viphone@googlegroups.com. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >>> >>> -- >>> The following information is important for all members of the V iPhone > list. >>> If you have any questions or concerns about the running of this list, or > if you feel that a member's post is inappropriate, please contact the owners > or moderators directly rather than posting on the list itself. >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara >>> at caraqu...@caraquinn.com >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/viphone@googlegroups.com/ >>> --- >>> You received this message because you are subscribed to the Google Groups > "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. >>> To post to this group, send email to viphone@googlegroups.com. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >>> >>> -- >>> The following information is important for all members of the V iPhone > list. >>> If you have any questions or concerns about the running of this list, or > if you feel that a member's post is inappropriate, please contact the owners > or moderators directly rather than posting on the list itself. >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara >>> at caraqu...@caraquinn.com >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/viphone@googlegroups.com/ >>> --- >>> You received this message because you are subscribed to the Google Groups > "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. >>> To post to this group, send email to viphone@googlegroups.com. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >>> >>> -- >>> The following information is important for all members of the V iPhone > list. >>> If you have any questions or concerns about the running of this list, or > if you feel that a member's post is inappropriate, please contact the owners > or moderators directly rather than posting on the list itself. >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara >>> at caraqu...@caraquinn.com >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/viphone@googlegroups.com/ >>> --- >>> You received this message because you are subscribed to the Google Groups > "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. >>> To post to this group, send email to viphone@googlegroups.com. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at > caraqu...@caraquinn.com > > The archives for this list can be searched at: > http://www.mail-archive.com/viphone@googlegroups.com/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
