I have taken Uber a number of times. Anytime I have had an issue I reported it and it always got dealt with. I usually got a credit and a few times have talked to someone over the phone. I found the Uber/Lyft for blind users on FB and joined it also. I have never used Lyft and will have to try it sometime.
Rebecca and Zeb email: rilni...@gmail.com On Apr 3, 2017, at 6:48 PM, Jeremy Gilley <j_gil...@att.net> wrote: This is total nonsense. Please don't tell the list this information. over the past 5 months I have been denied from riders to my seeing eye dog. Every single time, and I mean every single time when I reported the issue, I have been contacted by uber support with in 24-48 hours. None of them had an accent of any kind and have all called me from Cal. This last time, When I requested to talk directly to a manager, I had not 1, not 2, but 3 different managers 3 days in a row calling me telling me how they are implementing a new system. Now, I don't know about other countries, but I do know that now when a driver accesses the app, they have to tap ok that they will accept dogs. If they don't, they don't drive. IF they tap ok, and they deny you, and you take the time to report it through the app, and by the way, I used uber tonight and it still is working great for me. Anyways, if they see that indeed the driver did accept to take service animals, the driver is instantly let go, and the rider is given a $25 credit. I have been complaining so much that I wasn't getting the feed back about the drivers and what takes place after I reported them. Now, all 3 managers also confirmed that when they credit your account with the credit, they also will notify you of the drivers outcome. So, please don't tell someone to not report something because you believe it will go to a different country. They are based here in the states, and that is indeed who I talked too. Thanks for reading my book, but had to tell my story. -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Shaf Patel Sent: Monday, April 03, 2017 1:46 PM To: viphone@googlegroups.com Subject: Re: Uber app experience getting increasingly bad Don't even bother leaving them feedback. Your feedback will be sent to somebody in India who will give you a canned response and trash the feedback But yes, the app is absolutely sluggish on iOS. There's not even a way to rate a driver after a trip accessibly unless you're actually on another trip, then you'll get the popup. I know there are people in their "accessibility" team who are working on the app, but they are doing an absolutely terrible job with it. > On 4/3/2017 1:31 PM, Kathy Brandt wrote: > Is this happening to anyone else? Today I was getting a blipping sound and the menu items were shifting. I couldn't find the contact driver button for the longest time. Are used to be able to change my destination for doing a second stop, but now I can't. This is really disappointing when before the app had been stable and easy to use. I went to their website, found where it says accessibility under the help menu, and left them feedback, would you can do after double tapping more in that menu. I suggest others do the same. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. 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