Here's that video, but I guess it's actually not that recent. It's 6 years old! Damn, I guess I'm 6 years older too. LOL! https://youtu.be/F8L2cI8brzQ
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mike Ulrich Sent: Tuesday, April 04, 2017 5:01 PM To: [email protected] Subject: RE: Uber app experience getting increasingly bad Hello, my name is Peggy. Anyone remember that recent funny commercial, mocking outsourced custrmer service? -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Victor Gouveia Sent: Tuesday, April 04, 2017 4:52 PM To: [email protected] Subject: Re: Uber app experience getting increasingly bad I think it should be noted that companies may have their headquarters or head offices in the United States, but they may outsource their customer service telephone calls and assistance to third world countries that pay cents on the dollar per hour to their workers instead of the minimum ten dollars per head an hour in North America. So, I think people ought to watch what they say because most large companies are outsourcing their customer assistance calls to India, The Philippine Islands and Pakistan. I know for a fact that Microsoft does it, A T & T does it, and a host of other companies like Wind Mobile here in Canada. Victor -----Original Message----- From: Shaf Patel Sent: Tuesday, April 4, 2017 11:08 AM To: [email protected] Subject: Re: Uber app experience getting increasingly bad LOL OK. Ask your friend Google where their customer services are located. I'm waiting. On 4/4/2017 5:39 AM, Jeremy Gilley wrote: > I think you need to look at their company info my friend. > they are not from third world countries. > and before I really say something here, I think I better just not > reply to anymore of your emails because its quite apparent you have no > clue about UBER and the company itself. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Shaf Patel > Sent: Monday, April 03, 2017 9:03 PM > To: [email protected] > Subject: Re: Uber app experience getting increasingly bad > > Uber drivers also deny guide dogs. Do your research. > > Lyft also have a phone number on their website where you can report > these kinds of issues, htlp.uber.com is where you need to go. > > > The people who work at Uber customer support responding to your > messages are mostly from third world countries, not America. > > Not sure how you managed to get 3 managers to call you, you must have > been lucky. But the majority of people who are denied rides due to > having service animals do you get anything besides a generic response > with Uber, and also Lyft. > > "Now, all 3 managers also confirmed that when they credit your account > with the credit, they also will notify you of the drivers outcome." > > This goes against their privacy policy, according to an agent. So no, > that is not factual. > > > > On 4/3/2017 6:48 PM, Jeremy Gilley wrote: >> This is total nonsense. >> Please don't tell the list this information. >> over the past 5 months I have been denied from riders to my seeing >> eye > dog. >> Every single time, and I mean every single time when I reported the >> issue, > I >> have been contacted by uber support with in 24-48 hours. >> None of them had an accent of any kind and have all called me from Cal. >> This last time, When I requested to talk directly to a manager, I had >> not > 1, >> not 2, but 3 different managers 3 days in a row calling me telling me >> how they are implementing a new system. >> Now, I don't know about other countries, but I do know that now when >> a driver accesses the app, they have to tap ok that they will accept dogs. > If >> they don't, they don't drive. >> IF they tap ok, and they deny you, and you take the time to report it >> through the app, and by the way, I used uber tonight and it still is > working >> great for me. >> Anyways, if they see that indeed the driver did accept to take >> service animals, the driver is instantly let go, and the rider is >> given a $25 credit. >> I have been complaining so much that I wasn't getting the feed back >> about the drivers and what takes place after I reported them. >> Now, all 3 managers also confirmed that when they credit your account >> with the credit, they also will notify you of the drivers outcome. >> So, please don't tell someone to not report something because you >> believe > it >> will go to a different country. >> They are based here in the states, and that is indeed who I talked too. >> Thanks for reading my book, but had to tell my story. >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Shaf Patel >> Sent: Monday, April 03, 2017 1:46 PM >> To: [email protected] >> Subject: Re: Uber app experience getting increasingly bad >> >> Don't even bother leaving them feedback. Your feedback will be sent >> to somebody in India who will give you a canned response and trash >> the > feedback >> But yes, the app is absolutely sluggish on iOS. There's not even a >> way to rate a driver after a trip accessibly unless you're actually >> on another trip, then you'll get the popup. >> >> I know there are people in their "accessibility" team who are working >> on the app, but they are doing an absolutely terrible job with it. >> >> >> On 4/3/2017 1:31 PM, Kathy Brandt wrote: >>> Is this happening to anyone else? Today I was getting a blipping >>> sound > and >> the menu items were shifting. I couldn't find the contact driver >> button > for >> the longest time. Are used to be able to change my destination for >> doing a second stop, but now I can't. This is really disappointing >> when before the app had been stable and easy to use. I went to their >> website, found where > it >> says accessibility under the help menu, and left them feedback, would >> you can do after double tapping more in that menu. I suggest others >> do the > same. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. 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