I believe you need to contact Apple Accessibility at:
877-204-3930
Marie
-----Original Message-----
From: Alan Lemly
Sent: Thursday, April 6, 2017 9:47 PM
To: [email protected]
Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior
Shaf,
Thanks for the suggestion but Apple Care covers my iPhone 7 but not my
Windows 7 computer. If you have a good email address or phone number for
someone at Apple who will talk to me, I'll be more than happy to contact
them.
Alan
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Shaf Patel
Sent: Thursday, April 06, 2017 2:02 PM
To: [email protected]
Subject: Re: iTunes 12.6.0.2 for Windows and Strange Behavior
Contact Apple Care.
On 4/6/2017 2:41 PM, Alan Lemly wrote:
Mark,
Thanks for the detailed instructions. I did reset my wi-fi router.
I also went into iTunes and signed out of my Apple ID so I could sign back
in again and hopefully jar things into working. Now, I get a message
saying there was an error connecting to the Apple ID server. I get this
when trying to sign into the iTunes Store or to authorize my computer. Is
there some other step such as de-authorization that I must do first? I'm
really getting frustrated and am running out of ideas.
Alan Lemly
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of M. Taylor
Sent: Wednesday, April 05, 2017 8:57 PM
To: [email protected]
Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior
Thank you for the update, Alan.
Did you reboot your Wifi router and modem?
Okay, as for Help/Check for Updates, that is not how one initiates the app
update process but merely checks with Apple to see if there is a later
version of iTunes, only.
Do me a favor, reboot your computer and do not open iTunes and do not
connect your phone to your PC. Instead, from the start menu open the
Apple Check for Updates app and see if it informs you that you have the
latest versions of all your installed Apple software.
Also, when you're in iTunes, without the phone being connected, can you
connect to the App Store? This is to say, can you search for various apps
and have them be displayed on your screen? Also, are you able to rate any
apps from your computer?
Alan, it may be a good idea to make certain that you're signed into your
Account on your computer and for good measure, select to authorize the
computer. Don't worry, if the computer is already authorized, no change
will occur to your account.
Once you have done this, from the Account menu, in iTunes, select the
Check for Available Downloads. This should clear the cache of any
download problems, if any exist.
Finally, from the App Library of iTunes, can you see any of your apps
being listed? If so, place focus on them and see if any have an update
option.
Mark
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Alan Lemly
Sent: Wednesday, April 05, 2017 6:27 PM
To: [email protected]
Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior
Mark,
Thanks for these recommendations. I did make sure that I'm not syncing my
podcasts. I also did a Google search for troubleshooting problems with
iTunes and uninstalled all the programs Apple Support said I should
uninstall including iTunes, Apple Software Update, Apple Mobile Device
Support, Bonjour, Apple Application Support (32-bit), and Apple
Application Support (64-bit). I then downloaded iTunes for Windows 64-bit
12.6.1 and installed it fresh. Unfortunately, I'm still getting some
strange results although I'm not getting quite as long of a delay before
iTunes stops displaying the hourglass and when I connect my iPhone, it
displays its icon pretty quickly. However, when I go to Help, Check for
Updates from within iTunes, I get a dialog that says contacting Apple and
it ran for more than 35 minutes with no result before I gave up and
stopped it. And the recent app updates I downloaded to my iPhone 7 are not
showing up as updates in iTunes.
Alan Lemly
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of M. Taylor
Sent: Tuesday, April 04, 2017 9:36 PM
To: [email protected]
Subject: RE: iTunes 12.6.0.2 for Windows and Strange Behavior
Hello Alan,
I am running the latest version of iTunes on two Windows 7 computers, one
32-bit version and 1 64-bit version. I have experienced none of your
issues.
I suggest that you:
1.
Reboot your WiFi router/modem and confirm that it is connecting to the
internet at acceptable/expected data speeds.
2.
Swap out the lightning cable to insure that you have a solid good
connection.
3.
If you are using iTunes on your PC to download podcast, turn this feature
off as it can greatly, and I do mean greatly slow down application startup
and device connectivity. Years ago, before I discovered this fact, I
would sometimes wait up to 45 minutes in order for iTunes to complete its
launch. It was a nightmare.
4.
Rather than re-installing iTunes, on top of itself, first, completely
remove/uninstall iTunes from your Windows 7 PC.
Doing this will not delete any of your data; however, I always recommend
making a backup of your iTunes Library before proceeding with such a step.
Next, reboot the computer. Finally, install a fresh copy of iTunes on your
PC. To be sure, re-installing iTunes on top of itself is not the same as
installing a completely fresh copy. Trust me on this, I?ve had to do it
several times, over the years (smile).
Good luck and let us know how it goes.
Mark
From: [email protected] [mailto:[email protected]] On Behalf
Of Alan Lemly
Sent: Tuesday, April 04, 2017 5:59 PM
To: VIPhone Email List
Subject: iTunes 12.6.0.2 for Windows and Strange Behavior
Hello List,
I updated my iTunes running on my Windows 7 computer before upgrading to
iOS 10.3 because an iTunes dialog informed me that it required updating to
this version to be compatible with iOS 10.3.
I'm getting some strange behavior after updating to iTunes 12.6 and I'm
wondering if others could comment on whether they're experiencing any of
this. Specifically,
1. When I launch iTunes and connect my iPhone 7 via the lightning cable,
it takes about 9 minutes before the icon indicating iPhone connection
appears. I timed it. Until this occurs, iTunes is unusable and seems
frozen.
2. I never was able to use iTunes to download the iOS 10.3 upgrade as I've
done for every other prior upgrade. When I attempted this, I'd get a
dialog saying the Apple servers were being contacted and it never did
anything. I refused to wait longer than an hour so can't say I fully
tested this.
3. When I go to the iTunes menu Help, Check for Updates, I get another one
of those dialogs indicating that Apple is being contacted and nothing else
happens during the many minutes I've waited. Ultimately, I have to start
task manager to exit iTunes which has stopped responding.
4. When I check the app updates by pressing ctrl + 7 and selecting updates
in order to download backups to my Windows 7 computer as I've always done,
none of the apps I've updated since going on iOS 10.3 show up in those
presented for update download to my computer.
I've re-downloaded the latest iTunes and run the repair option but I'm not
getting any different behavior.
Can someone who has updated to iTunes for Windows 12. 6 try one of the
above items and let me know what you're experiencing? I'm mostly concerned
about item 4 because I really like the ability to back up my apps to my
local computer.
Thanks in advance for your help.
Alan Lemly
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