Did you have them try a different USB port?
----- Original Message -----
From: "Ryan Mann" <[email protected]>
To: <[email protected]>
Sent: Wednesday, June 7, 2017 2:04 PM
Subject: Windows 10 computer not recognizing iPhone
I was trying to show somebody how to back up their iPhone using
iTunes. However, their computer does not seem to recognize the iPhone
when it is plugged in. When the phone is plugged in to the computer,
the phone shows that it is charging, so obviously there is a
connection. When the person unlocks their phone, the box doesn't come
up that asks if you want to trust the computer. When I go into
iTunes, I can't find the persons iPhone when I tab around like I
usually can. Since there is a connection, this wouldn't be a cable
problem would it? I did download the latest version of iTunes from
iTunes.com yesterday.
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