First thing I would do is close all apps and reboot the phone.
From: [email protected] [mailto:[email protected]] On Behalf Of Jennie Facer Sent: Tuesday, November 28, 2017 5:11 PM To: [email protected] Subject: Re: question Hi, Have you tried dialing Chase through the app to see if that makes a difference? That truly is weird. I have not noticed anything like that before. Another thing you could try is to take your phone app completely out of the app switcher and try it again. Don’t know if any of those things would help you, but you could try. Please let me know how you get it worked out. Jenn Sent from my iPad On Nov 28, 2017, at 4:01 PM, Laury-Johnson, Shawnese (LARA) <[email protected]<mailto:[email protected]>> wrote: I have an iPhone 7 for my personal use and a 6 for work and today I have been trying to dial chase bank and something weird is happening. I can enter my info and pin but when I press zero to speak to a representative the call drops. It does this on every call. My husband who is on the same account and who is using a Samsung phone does not have this issue. Does anyone know what could be going on? Shawnese Laury-Johnson, MA, CRC, LLPC Vocational Rehabilitation Counselor Bureau of Services for Blind Persons 3038 W. Grand Blvd. Ste. 4-450 Detroit, MI 48202 Phone: 313.456.3289 Fax: 313.456.1645 [email protected]<mailto:[email protected]> IMPORTANT WARNING: This e-mail from the Michigan Department of Licensing and Regulatory Affairs, including any attachments, may contain privileged and confidential information, and is intended for the use of the person to whom it is addressed. If the reader of this e-mail is not the intended recipient or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this information is STRICTLY PROHIBITED AND MAY BE UNLAWFUL. 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