> Thanks for the information. I live in Philadelphia. We do not have Cox.
> However, we do have access to comcast and dish. I just got rid of directv
> because they were not able to get things working properly. I will spare the
> list the long story. Comcast and I just can’t seem to get along..
> On Oct 16, 2018, at 7:48 PM, Arlene <[email protected]> wrote:
>
> For the person that was asking about verizon, not knowing if you're in an
> area that is served by cox, comcast and or dish, here's some information to
> consider, of which we've had both experience with cox and dish. Cox and
> comcasts's accessibility is very good, because both companies use a x2 set
> top box. The voice is pleasant. You have a 1 button direct access therefore
> you can turn the voice on and off as needed. Since you don't have to relie on
> a onscreen keyboard there's no problem or issue in turning to any channel you
> want, just punch it up on the remote. With cox you can get all the
> information you need this information about what I'm going to tell you about
> the information that you could hear is based on a cox subscription, however
> comcast should be close to the same. That is, when you press the information
> when you're watching a show or you tune to a channel, it will tell you
> information such as the name of the show, and how much time is left on the
> show. It seems that it depends on the show, but for some shows it will give
> you the show name and a brief description of the show. Dish is a very simular
> experience, though the speech is kind of crummy, reminding us of xp's
> narrator, but even worse. The male voice will give you that same information
> such as the name of the show and a brief description of the episode, and
> depending on the show the date of the episode. We ended up quitting dish
> for 2 reasons, they could never get the tuner in the hopper to work
> correctly. The second reason is that with the xm radio channels there were
> random dropouts in the audio, lasting anywhere from 1 second to about 3
> minutes, the average being about 5 to 10 seconds. After working on this with
> them after 3 years, these issues were never resolved. This is what I
> believe, they could have solved the problems but there was no interest on
> their part to do so. If our cable wwasn't as good of an experience as it is
> for us currently, we would have the cord completely cut because beleive me,
> there's no shortage of alternative entertaiment options. Note, this is just a
> thought for those of you, that are having disappointing accessiibility
> issues, if you're provider offers a program card for tvo, it might be
> something worth looking into. We don't know if all the tvo boxes are all
> accessible but we do know of a few people that have certain models that are
> good when it comes to accessibility. Now for the apps, the dish app, dish
> anywhere app is an okay app. The sling app, we didn't like it. The sling app
> you could get free if you have the hopper from dish, or you could buy the
> sling tv stick and use the app. Using with the hopper we found it kind of
> clunky and didn't always give the information you wanted out of it. There's 2
> cox apps, the cox connect app has access simular to the cox web page about
> billing and other details, and the contore app is where you could watch the
> tv channels, schedule recordings and other things, both these apps are
> accessible.
>
> Arlene and Wayne
>
>
>
> ----- Original Message ----- From: "Steve Matzura" <[email protected]>
> To: <[email protected]>
> Sent: Tuesday, October 16, 2018 5:43 AM
> Subject: Re: FIOS TV
>
>
>> I've been a Fios customer since September, 2010. The accessibility features
>> in the current set-top boxes is relatively new--about two years now, I
>> think. On the whole, it's very accessible, just not 100% so.
>>
>>
>> Depending on which box you get, and there are at least two, possibly three
>> different ones, the position in the menu tree for turning accessibility on
>> differs, but the basic concept is the same. You have to press the remote's
>> MENU button, navigate to Settings, then to Accessibility,and the rest should
>> be intuitive when you get to that branch of the menu tree. In fact, some
>> boxes will tell you when you get to the accessibility option without having
>> to explicitly turn it on. I think this is one of the stupidest things ever,
>> since there is no documented way of getting to that option to begin with, so
>> what are you supposed to do, hunt around for it? So you'll definitely need
>> assistance to turn it on. Verizon can provide you that assistance over the
>> phone by looking up which box you have, and telling you which buttons to
>> pres. If you follow their directions to the letter, it will work.
>>
>>
>> Now, what you get when you turn accessibility on isn't perfect. For
>> instance, the search option doesn't talk at all, but browsing the electronic
>> program guide, or EPG, does. None of the help screens speak. Also, pressing
>> the big round INFO button doesn't give details of what you're watching, only
>> the summary screen is spoken. That is, it speaks the name of the show,
>> season number, episode number and name, but no details, such as plot, stars,
>> etc. On the music channels, you only get to hear the channel name, not the
>> name of the playing track. On most music channels, there is an on-screen
>> scroll of information about either the currently playing artist, or the
>> channel's genre, which also is not voiced.
>>
>>
>> ON the whole, it's quite useful and usable, just not to the detailed level
>> some might want.
>>
>> As for the phone or computer application, I also give that less than high
>> marks. Everything's there--descriptions, ability to browse and use the EPG,
>> direct channel tuning, all that--but the layout is anything but optimal, and
>> the on-screen keyboard for channel selection by number has a horrid timeout
>> problem, which means no matter how fast you are with a phone and your
>> phone's screen reader, you'll never be fast enough to type more than two
>> digits of a channel number before the software thinks you're done and tunes
>> your set-top box to that two-digit channel number. Example: CoziTV is Fios
>> channel 460. If I type 4, then 6, while I'm finding the 0 and pressing it,
>> the timeout has already stopped taking input from the on-screen keyboard, so
>> my box gets set to channel 46. Another problem is that the on-screen
>> keyboard is sometimes overlaid with part of the rest of the controls and
>> options, so it's sometimes not possible to display the whole keypad, making
>> even attempting to select a channel by number most difficult, if not
>> altogether impossible. Of course, users that don't require a screen reader
>> can simply push the rest of the stuff out of the way, revealing the full
>> keyboard. I'm not sure whether a Bluetooth keyboard would or could solve
>> this problem, and to be fair, there may have been updates to the application
>> since last I tried it, which was probably about four years ago, that may
>> have solved this and other accessibility problems.
>>
>> Hope this helps.
>>
>> On 10/16/2018 5:19 AM, Larry Smith wrote:
>>> Is there anyone on this list using verizon FIOS TV set top box? If so, is
>>> it accessible using the remote control? Also, can the set-top-box and TV
>>> content be access using the mobile app? I currently have directv. I am very
>>> unhappy with them! Thanks
>>>
>>
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