Hi, 
If you double tap and hold on the letter you will get a popup asking you to 
choose an alternative character so maybe try not to press too hard on the keys? 
That's the only thing I could think of. 

> On Nov 11, 2018, at 5:44 PM, Tessa <[email protected]> wrote:
> 
> Hi,
> I was trying to set up a microsoft exchange account on a new ipad, but when 
> I went to enter my user name and password there was this message at the top 
> of the on screen keyboard which said something like "for alternate key hold 
> and pull the key down" the problem was that every time I went to use keys in 
> the upper row I couldn't hear the name of the key because of this message 
> and I could not figure out how to bypass it.
> I haven't had this happen before with any other i device. Has anyone else 
> and how do you avoid it?
> I'm using voice over and the latest ios version. Thanks for any thoughts.
> Tessa
> 
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