On 12/8/18, Kathy Kalaluhi <[email protected]> wrote:
Hi
I too am experiencing problems with the amazon app. In fact, I spent an
entire afternoon on the phone with customer support trying to fix the
issue.
Unfortunately, I did not resolve the problem. I did mention to the
customer support person that I belong to this list and that I understood
others were experiencing issues with the app. I can say that the problem
did arise after November 29th which was the last time I used the app to
purchase merchandise. It was after that date, that I experienced the
problem of the app not working properly.
Here is an explanation of my issue with the app. I added merchandise to
the
cart. I then went to the cart and double tapped on the Proceed to
checkout
button. It took me to the address book for my account so that I could
select a shipping address. I selected my address and it checked the box.
I
tried to check the box under my address which says, use this address for
delivery. It would not check. No button saying to continue to checkout
appeared after checking my address. The only options available were to
cancel which was the back button or at the bottom of the page there was a
button that said cancel and continue shopping.
My husband finally got the appropriate boxes to check in slecting the
shipping address and finally the continue to checkout appeared. Excuse
me,
I apologize, the next item to appear was the payment method. Needless to
say, my husband was able to place the order with no problem but he also
had
turned off voice over so am not sure now whether the app is still not
working properly using voice over or not.
If anyone is experiencing this issue, I would appreciate any feedback you
have. I do not have one click shopping turned on and wondered if it was
a
work around that would allow me to order independently so long as I am
shipping to my home address. Ordering without my husband's help would be
a
good thing. He does not need to know how much money I am spending lol.
Thanks in advance for any suggestions.
Kathy Kalaluhi
-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf
Of Angela L Griffith
Sent: Saturday, December 08, 2018 2:12 AM
To: [email protected]
Subject: Re: Amazon app problem
Sorry, I meant the bypass function.
Angela L Griffith
Sent from my mobile phone
On Dec 4, 2018, at 8:25 AM, Jennie Facer <[email protected]> wrote:
Hi Jed,
I have to do a lot of explore touch with my phone. In other words,
sometimes flicking dosn't always do the trick. Try sliding your finger
around the screen and explore what you may find.
Jenn
Jenn and Kumi
On Dec 4, 2018, at 9:08 AM, Jed Barton <[email protected]> wrote:
Hey guys. Having a very strange problem with the amazon app on my
phone.
When i go to check out, when i get to the ship address, there is the
option that says deliver to this address, and it says button. I double
tap on it but can’t get any further. Never had this happen before.
The
right address is checked.
However, it works fine on the ipad. Any ideas?
Thanks,
Jed
Sent from my iPad
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meant
the bypass function.
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