So, I just at this moment finished solving this for a student with
whom I was working.  The answer is:
1.  Go into settings, and turn airplane mode on
2.  Go into voice mails and delete the message that would not delete.

Now go turn airplance mode back to off, and it will remain gone.

On 1/22/19, sherrywells1...@gmail.com <sherrywells1...@gmail.com> wrote:
> I've tried getting out of the app & going back in, shutting off the phone &
> restarting & replaying the voice mail.  None of this has worked.  I had to
> call Apple help today for a more serious problem so I asked them about this
> voice mail.  He said this was generally a problem with the provider.  So I
> will take Anna's suggestion & call Verizon to find out what number to call
> to access voice mail.  Hopefully I can delete it via phone.
>
> Sherry Wells
>
> -----Original Message-----
> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of
> Carolyn Arnold
> Sent: Tuesday, January 22, 2019 1:20 PM
> To: viphone@googlegroups.com
> Subject: RE: Can't Delete A Voice Mail
>
> Yes, that has worked for me. In fact, in any ap, if I run into some kind of
> snag, I get out, close it, come back. Usually that is a solution.
>
> Best regards,
>
> Carolyn
>
>
> -----Original Message-----
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
> Of Jennie Facer
> Sent: Tuesday, January 22, 2019 11:51 AM
> To: viphone@googlegroups.com
> Subject: Re: Can't Delete A Voice Mail
>
> Hi,
>
> Trying closing phone in the app switcher and reopening it again and then try
> to delete the voicemail. This is kind of a bug I think.
>
> Jenn
>
> Jenn and Kumi
>
>> On Jan 22, 2019, at 9:31 AM, <sherrywells1...@gmail.com>
>> <sherrywells1...@gmail.com> wrote:
>>
>> Hi All,
>>
>> I recently updated my IPhone 5s to the latest version of IOS.  I had a
>> voice mail there when I did the update.  Now, I cannot delete that
>> voice mail.  I tap it, swipe to delete & double tap but nothing
>> happens.  I have tried getting Ciri to delete it.  She says you have
>> no new voice mail but 1 saved voice mail.  She will not delete it.  How
>> can I get rid of this voice mail?
>>
>> Thanks,
>> Sherry Wells
>>
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